FAQ (13)·续

Cloudflare currently offers a 40-day grace period for most top-level domains (TLDs).

During this period you may renew/extend the domain at any time from within the dashboard but no further auto-renew attempts will be made. For the first 30 days of the grace period, the domain will continue to resolve as normal. On the 30th day after the expiration date, the domain will be suspended and a parked suspension page will be displayed. You may still renew the domain at any time during this suspension period. On the 40th day, the domain will enter the Redemption Period and will no longer resolve to any web page.

The redemption period lasts for 30 days. During this time, it may be possible to restore and renew the domain. A restore fee may apply in addition to the renewal fee. At the end of the 30 day redemption period, the domain will be placed in pending delete status for a period of five days, after which it will be released and made available for re-registration. The domain cannot be restored or renewed during this period.

If the domain is in a state where it can be restored, the Manage Domain page in the Registrar section of the dashboard will display a message indicating the domain is restorable. You will then be able to initiate the restore process directly from the dashboard.

Cloudflare does not guarantee against domain loss in the sense of fully indemnifying you for business losses if you lose your domain. However, mechanisms are in place to alert you of domain expiration and redemption grace periods should your domain expire. You can also elect to set up your domain registration to renew automatically. For an additional layer of control over your domains, refer to Domain Protection Service ↗︎.

My domain's registration was not extended by one year after transferring to Cloudflare

Most transfers add one year to your registration. However, if your domain expired, you renewed it to keep it, and then transferred within 45 days of renewal, you will be charged for the transfer but no additional year will actually be added. This is a registry restriction that applies to all registrars, not just Cloudflare.

For example, say example.com expires and you renew it a few days later, extending the registration by one year. You then transfer to Cloudflare about ten days after that renewal. Because the transfer is within 45 days of renewal, the registry does not add an additional year. Your expiration date remains the renewed date.

To avoid this, wait at least 45 days after renewal before transferring.

If this already happened, you have effectively paid twice for the same year. You are entitled to request a refund from your previous registrar.

Billing

How much does Cloudflare Registrar cost

Refer to What is Cloudflare Registrar ↗︎ for more information on pricing.

Can I get a refund for a domain I registered or renewed by mistake

No. Cloudflare Registrar sells domains at cost: you pay the registry and ICANN list price with no markup. Because that money is passed straight to the registry the moment a registration, renewal, or transfer completes, those fees are non-refundable. All renewals are final and Cloudflare will not issue refunds.

If you registered the wrong name, such as a typo or the wrong TLD (.com versus .co), the registration fee has already gone to the registry and cannot be reclaimed. To prevent an unwanted future charge, turn off auto-renew (Manage Domains > your domain > Auto-renew toggle) at least 30 days before the expiration date and let the domain lapse. Refer to Renew domains.

When will I be billed

You will be billed when you input your authorization code and initiate the transfer of your domain to Cloudflare. Currently, Cloudflare Registrar only uses the primary payment method for any associated transaction. Make sure to copy and paste the code to avoid mistakes. The transfer will not initiate if the code is incorrect.

Why was I charged to transfer a domain, or why do I see two charges

A transfer into Cloudflare is not free because most registries require every transfer to include at least one additional year of registration. Cloudflare charges that year at cost, with no markup, and adds it to your current expiration date. Some country-code domains, such as .uk and .nz, have no transfer fee.

Two things people read as double charging that usually are not:

  • A failed-then-retried checkout can leave a temporary authorization hold that drops off. This is not a second charge.
  • If you renewed at your old registrar and then transferred to Cloudflare within 45 days of that renewal, the registry does not add the extra year even though you paid for the transfer, so you have effectively paid twice for the same year. You are entitled to request a refund from your previous registrar. To avoid this, wait at least 45 days after a renewal before transferring. Refer to My domain's registration was not extended by one year after transferring to Cloudflare.

Is there a fee to transfer a .UK or .NZ domain

No, there is no fee to transfer a .uk or .nz domain. Also, an additional year is NOT added during the transfer process. However, if the domain is nearing the expiration date and is set to auto-renew, it may be automatically renewed shortly after the completion of the transfer.

Domain restoration

Which domains are eligible to be restored

Domains that are in the Redemption Period and have an EPP status of redemptionPeriod may be restored. For most TLDs this will include domains that are between 40 and 70 days past expiration.

.uk domains cannot be restored using the standard redemption process. However, .uk domains can be restored by renewing the domain (no additional restore fee) up until 90 days after expiration.

Is there a fee to restore a domain

Yes, in most cases there is a restore fee.

The amount varies depending on the TLD. The restore fee is separate from the renewal fee. You will be presented with both the restore and renewal fees before confirming that you wish to proceed.

Will the domain be renewed after the restore has completed

Yes. We will attempt to renew the domain after the restore has been completed. While not common, it is possible for the renewal transaction to fail.

In the event of a failure, we will make several retry attempts. If we are unable to process the renewal after several retries, you will be presented with a message that you should contact support for assistance.

How long does the restore process take

The entire process can take a few minutes to complete.

There are multiple steps to the restore process, and each step must be completed in a specific sequence. These steps are performed automatically by the system. The UI will continue to poll for an updated status and will provide feedback as each step completes.

What happens if the domain renewal fails

The restore and the renewal are two distinct processes that happen sequentially.

In rare cases the domain may be successfully restored but the renewal fails. We will make several attempts to renew the domain. However, should all the renewals fail the customer may attempt to manually renew the domain or contact support so we may investigate the cause of the failure.

Can a restore be reversed or refunded

No. Once a restore has been completed it can not be reversed. It may be possible to delete the domain again but there are no refunds.

Note

Domain names should be released after a period of 75 days, although the exact deletion timeline is ultimately determined by the domain's registry. You should monitor the domain status to ascertain when it will become available for registration once again.

Domain deletions

Why am I unable to delete my Registrar domain

A domain can only be deleted if all the following conditions are met:

  • The user initiating the action is a Super Admin or Read/Write Administrator.
  • The domain is not delete locked at the registry with either clientDeleteProhibited or serverDeleteProhibited.
  • The domain is not already in pendingDelete, redemptionPeriod, or in pendingTransfer.
  • The domain has not been administratively locked by Cloudflare. This typically occurs for legal reasons such as a UDRP filing or court order, but may also be the result of an abuse or payment investigation.
  • The domain is NOT a .UK domain. .UK domains currently cannot be deleted at the registry.

If any of the above conditions are not met, the domain cannot be deleted.

Who has permission to delete a domain registration

Only Super Admins and Administrators with Read/Write access can initiate the deletion of a domain. Note that only Super Admins will receive the email with the delete token.

Will I receive a refund for my deleted domain registration

No. Refunds will not be issued for costs incurred by a domain registration.

How do I get the domain deletion token

The delete token is only sent to the Super Admins of the account. If the user requesting the deletion is not a Super Admin they will need to obtain the delete token from one of the Super Admins of the account.

How long is the domain deletion token valid for

The delete token is valid for 30 minutes. After the 30 minutes the code will expire and the user must restart the process.

Will the domain be deleted immediately from my account

If the domain is within 5 days of the initial registration, the domain will be immediately released by the registry and made available for re-registration. In this scenario the domain will be immediately removed from the registrar section of the account. You may need to refresh the page to force an update of the data.

If the domain is more than 5 days old, it will enter the redemption period and will remain in account until the redemption period expires and the registry releases the domain.

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