Enterprise Help Desk

As an IT support professional, you're the go-to resource when employees run into Bitwarden issues. This training covers the most common help desk scenarios for Bitwarden Enterprise, from resetting a master password to troubleshooting Vault access for your organization's users.

Step-by-step video videos help you resolve employee issues quickly and keep your organization's access secure and uninterrupted.

Access

Using the single sign-on button (1 min)

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Understanding SSO identifiers (1 min)

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Choosing the right server (1 min)

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Approve a device request (1 min)

Learn how to review and approve device access requests in the Admin Console so employees can quickly regain access to their Vault.

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Recovery

Recover a member account (2 min)

Easily recover a member account for someone who has forgotten their master password or lost all their trusted devices.

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Security

Send a password change request (1 min)

Bitwarden makes it easy to prompt users to change at-risk passwords.

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Support

Ask Smart Search

Find answers instantly with Bitwarden Smart Search.

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Ask the Community

Connect with experienced Bitwarden users who share tips and solve problems together. Ask questions on the Community Forums or Reddit.

Contact Support

Running into a technical issue or have account questions? Contact the Bitwarden support team for direct assistance.

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