Adoption checklist

Use this checklist to help drive adoption, ensuring ongoing engagement of Bitwarden beyond initial implementation.

Awareness and communication

Drive ongoing visibility and awareness of Bitwarden value

  • Send Bitwarden monthly/quarterly newsletters with tips, reminders, and updates
  • Use email, intranet, or collaboration platforms
  • Plan regular communication about Bitwarden and password security
  • Conduct periodic awareness campaigns on password security best practices via email, posters, intranet, or videos
  • Highlight risks of password reuse and weak passwords
  • Encourage C-suite leaders to promote use of Bitwarden to their direct reports or in larger-audience newsletters

Support links:

Training and enablement

Equip users with the knowledge they need to succeed

  • Conduct Bitwarden-led training for all users
  • Schedule in-person/virtual sessions with Bitwarden training team
  • Different sessions across roles and departments
  • Leverage Bitwarden training materials and FAQs with solutions
  • Host user guides and training materials on internal knowledge base or shared repositories

Support links:

Support and engagement

Ensure users are supported and feel empowered throughout their journey

  • Offer ongoing support channels for users (support email, chat, or office hours)
  • Ensure clear access for questions/assistance
  • Identify and empower Bitwarden champions within teams or departments
  • Provide these individuals with extra training and resources
  • Encourage sharing experiences and helping colleagues
  • Design user adoption incentives and success metrics

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Advocacy and success stories

Build internal momentum and trust through proven impact

  • Highlight success stories and benefits for all users
  • Share examples of improved security and workflows

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Adoption monitoring and user feedback

Track progress and gather feedback to refine your strategy

  • Track the number of active Bitwarden users in the organization
  • Use admin console to monitor active user logins
  • Track over time to assess adoption strategies
  • Monitor and track feedback on key features (autofill, password saving, password sharing)
  • Check indicators of usage such as stored credentials in organization vaults
  • Conduct periodic user experience surveys
  • Identify roadblocks and suggestions for improvement

Support links:

Troubleshooting and continuous improvement

Address common challenges and iterate on user experience

  • Monitor support requests for recurring issues (eg. vault confusion, extension issues)
  • Identify common challenges users face during onboarding and usage
  • Leverage Bitwarden training materials and FAQs

Support links:

Strategic security alignment

Position Bitwarden as a key pillar in your security strategy

  • Emphasize Bitwarden in improving organizational security posture
  • Explain how Bitwarden reduces breach risks, aids compliance, and promotes safe practices
  • Position as key security strategy component
  • Highlight value beyond password management (Bitwarden Send, storing sensitive information such as credit cards, identities, notes, and more)
  • Quantify Bitwarden security gains
  • Use testimonials from early adoptors