Understanding the activity log

Understanding the activity log

Estimated 3 minute read

Updated Mar 30, 2026, 12:00 AM EST

Table of contents

Overview
Access and permissions
Benefits of the activity log
How to use the activity log
Additional resources

Overview

The activity log is a self-service audit trail that provides visibility into recorded actions in your Klaviyo account. Instead of contacting Klaviyo support to investigate account changes, you can now independently track who made a change, what that change was, and when it happened.

This transparency helps ensure account security, simplifies compliance auditing, and allows you to quickly troubleshoot configuration issues by identifying the source of specific updates.

In this article, you will learn:

Who can access the activity log.
The benefits of using the audit trail for your business.
How to navigate, filter, and download the log.

Access and permissions

To ensure account security, the activity log is not visible to all users. It is available exclusively to:

Account Owners
Admins
Managers
Users assigned a custom role with View access to Account settings or User management

Benefits of the activity log

Using the activity log allows you to manage your account more effectively without the need for external assistance.

Enhanced Visibility: Gain a clear view of recorded user activity in your account to see who made each change.
Streamlined Troubleshooting: Quickly resolve support or configuration issues by identifying exactly when a setting or campaign was modified.
Security and Compliance: Maintain a permanent record of the account edits shown in the log to meet internal or external security audit requirements. Data is available starting November 11, 2025.
Self-Service Efficiency: Eliminate the need to email Klaviyo Support to verify historical account actions.

How to use the activity log

Navigate to Settings > General > Activity log.
Click View Activity Logs.

View edit actions

The log lists recorded edit actions performed in your account. Each entry shows the user, action, and time.

Click an entry to open Event details. Review the action message, the user’s role at the time of the action, and any additional information recorded for that event.

Actions performed by Klaviyo staff or system users appear as Klaviyo System instead of an individual’s name and email address.

Filter and search

Use the search and filter tools to narrow down the log by:

Users: Track the activity of a specific team member.
Roles: Filter by the user’s role at the time of the action.
Action: Select the types of actions you want to investigate.
Timeframe: Audit changes made during a specific launch or reporting period. The log defaults to Last week. Select a preset or Custom to choose another date range.
Search by ID or value: Search for specific flow titles, segment names, or campaign IDs recorded in an event.

Click Refresh to load the latest available entries. Use the pagination controls to view more results.

Need more information? If you see an action in the log but require more specific details that are not available in the interface, please reach out to Klaviyo Support for additional assistance.

Download a report

Set the filters and date range, then click Download report to save the current page of results as a CSV file. To save more results, go to another page and download that page separately.