Integrate SurveyMonkey with Mailchimp

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Connect the SurveyMonkey integration to quickly send surveys to your Mailchimp contacts. You can view results in your campaign report, and use segments to target people who didn't respond.

In this article, you'll learn how to connect the integration, send a survey, and review the results.

Before you start

Here are some things to know before you begin this process.

  • Only active SurveyMonkey surveys that are collecting responses are available to use with Mailchimp.
  • SurveyMonkey email templates work exclusively with Mailchimp’s legacy email builder.
  • If you use the new email builder, you must change your default email builder to send a SurveyMonkey survey.
  • You must use one of our SurveyMonkey email templates for the survey results to populate in your Mailchimp report.
  • Don't replicate SurveyMonkey campaigns in Mailchimp. This can break our connection and data tracking.

Connect the integration

To connect the integration, follow these steps.

  1. Click Integrations. Integrate SurveyMonkey with Mailchimp - 图1
  2. Click SurveyMonkey.
  3. Click Connect. Cursor Clicks - Connect - Integration
  4. Log in to SurveyMonkey to grant Mailchimp access to your SurveyMonkey account. Authorize connection between accounts

That's it! After you complete this process, you can link your SurveyMonkey surveys in a new Mailchimp email campaign.

Send a survey with a SurveyMonkey template

To include a pre-designed survey in your campaign, follow these steps.

  1. Click the Create icon. Integrate SurveyMonkey with Mailchimp - 图4
  2. Click the Email drop-down. Cursor Clicks - Email - Create Icon
  3. Click Regular. Cursor Clicks - Regular - Create Email
  4. Enter a campaign name and click Begin. Create Regular Email - Campaign Name - Cursor Clicks - Begin
  5. In the Content section of the Campaign Builder, click Design Email. click design email
  6. On the Template step, select the Themes tab and scroll down to the Integrations section.
  7. Click the SurveyMonkey template you want to use. Integrate SurveyMonkey with Mailchimp - 图9
  8. In the Choose a SurveyMonkey Survey pop-up modal, choose a survey from the drop-down menu and click Select. Integrate SurveyMonkey with Mailchimp - 图10 If you don't see your preferred survey when you choose your Mailchimp template, navigate to your SurveyMonkey account and choose the Get Web Link option.
  9. Continue building your campaign.

A link to your survey will be automatically included in your email campaign.

View survey results

After sending your campaign, allow time for contacts to respond before checking results.

To view the survey results in your Mailchimp campaign report, follow these steps.

  1. Click Campaigns.
  2. Find the title of the campaign that includes a SurveyMonkey survey, then click View results.

Here are a few things you should know about your SurveyMonkey results.

  • SurveyMonkey statistics update every three hours. Stats will continue to update for seven days after your campaign is sent.
  • To manually update the stats, click the Update Stats button.
  • Quickly send to your survey recipients with the Send To This Segment button. This will take you to the Campaign Builder with the segment preselected.
  • Click the View Response button to view individual recipients' responses to your survey.

Segment by survey activity

You can create segments based on whether your recipients interacted with your survey. Segmentation options include:

  • Whether contacts have started your survey or not
  • Whether contacts have completed your survey or not

All the Segmenting Options: Integrations

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