View Abuse Complaints

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Abuse complaints can be found in your campaign reports.

  1. Click Analytics, then click Reports.
  2. Click View Report for the campaign you want to review.
  3. On the Overview page, click the Activity drop-down menu and then click Complained. Select Complained from Activity drop-down menu
  4. Here you will see which email addresses registered an abuse compliant for that campaign.

Accidental spam reporting does happen, but if the accidental complainant doesn't contact you directly about it, just call it a lesson learned. Even though you might know who it was, we don't recommend following up with those contacts.

About Abuse Complaints

Abuse complaints occur when someone reports your email campaign as spam. Learn how Mailchimp handles abuse complaints and how to avoid them.

My campaigns are going to spam folders

Campaigns end up in spam folders for several reasons, including the sending email address, subject line, or message content. Mailchimp tools can help you test.

About Accidental Abuse Complaints

Learn why abuse complaints can be accidentally reported, and how to fix them.