Remove Subscribers from Groups

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If you need to remove contacts from a group, use bulk actions or remove the contact individually.

Using bulk actions

To remove several contacts from a group, you can segment your audience based on criteria those contacts have in common. This method can only be used to remove multiple contacts from a single group. To remove contacts from multiple groups, repeat this process as necessary.

  1. Click Audience, then click Segments.
  2. If you have more than 1 audience, click the Audience drop-down and choose the one you want to work with.
  3. Choose a saved segment, or click Create segment to make a new one.
  4. Click the checkbox next to the Email address field, then click the arrow drop-down menu and choose Select Visible to select the contacts who appear on the table. Select all visible from Selection menu
  5. Click Group contacts.
  6. In the Groups popup modal, select the group you want to remove the contacts from.
  7. Next, click the Choose action drop-down menu, and select Remove from group.
  8. Click Apply.

To select contacts on multiple pages, repeat steps 6–9 for each page.

The selected contacts are still in your audience, but no longer in the group.

Remove an individual contact

To remove one contact from groups, edit the preferences in their contact profile.

  1. Click Audience.
  2. If you have more than 1 audience, click the Audience drop-down and choose the one you want to work with.
  3. Click the contact you want to remove from a group to open their profile.
  4. Scroll to the Groups section, then click Edit Groups.
  5. Remove the contact from any groups they should no longer be a part of, then click Save.

Add Subscribed Contacts to Groups

Groups let you ask subscribed contacts to categorize themselves based on common interests or preferences. You can use group data to help you send targeted campaigns.

Create a New Audience Group

Use groups to let contacts categorize themselves based on their interests and preferences.