Manage User Levels in Your Account

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Mailchimp accounts have up to 5 user levels: Owner, Admin, Manager, Author, and Viewer. Each level has different permissions that impact their role within the account.

All accounts have an Owner, and your pricing plan determines the number of additional user seats and levels available to you.

In this article, you'll learn about the different user levels and how to grant and revoke account access.

User levels

User Level Description Plan Type Requirement
Owner The Owner serves as the primary contact for the account. Owners can perform all actions in the account, including inviting new users, editing billing information, and closing the account. Any plan
Admin The Admin has the same permissions as the Owner. Essentials, Standard, or Premium
Manager The Manager can create and send emails and SMS messages, import audiences, and view reports, but can't view billing information, export audiences, or close the account. Premium
Author The Author can create, edit, and delete emails and templates, and view reports. Standard or Premium
Viewer The Viewer can view email and SMS reports in the account. Standard or Premium

Note

  • You can transfer ownership of your account at any time. To do this, you must be an account Owner or Admin.
  • Depending on your user level, certain account pages and features may look different or be inaccessible. Owners and Admins have full account access.
  • If you set up your Mailchimp account through Quickbooks, certain account pages and features may look different.

Grant account access

The Users page displays the names, usernames, and user levels for everyone with access to your Mailchimp account. On this page, Owners and Admins can revoke access, view pending account invitations, and re-send or cancel invitation emails. Each account can invite up to 25 new account users in a 24-hour period.

To grant account access to a new user, follow these steps.

  1. Click your profile icon, then click Account & billing.
  2. Click the Settings drop-down, then click Users.
  3. Click Invite A User.
  4. Enter the email address of the person you want to grant access to, then choose an option in the User type section. Add an optional message to share instructions or other information for that person.
  5. Click Send Invite.

The email invitation asks the recipient to join your account under the user level you selected. The recipient can create a new username and password, or log in with their existing Mailchimp account. To better protect accounts with multiple users, add 2-factor authentication to your Mailchimp account.

Note

Email invitation links expire 7 days after they're sent.

Troubleshoot a user invite

If you invite a new user to your account and they don't receive the email right away, check out these common causes for the delay and tips on how to troubleshoot each.

  • The address contained errors or was mistyped. Make sure you typed the correct address when you sent the invitation.
  • The email is still in transit. Depending on internet traffic and how busy the recipient's ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
  • The email is getting trapped by spam filters. Ask the recipient to check their junk or spam folder for the invitation email. If it's not there, it may be getting blocked at the server level. Resend to an alternate email address, or ask the recipient to talk to their server administrator.
  • The email is being blocked by a corporate firewall. Corporate email servers sometimes have firewalls that block certain emails for security reasons. Check if your recipient has an alternate address that you could send to, or ask them to check with their server administrator to see if they need to get Mailchimp's servers allowlisted (other providers may refer to as “whitelisted”).

Change account access

An Owner or Admin can change a user's level of access from the Users page in their account.

  1. Click your profile icon, then click Account & billing.
  2. Click the Settings drop-down, then click Users.
  3. Click Edit for the user whose access level you want to change.
  4. Choose the level of access you'd like to grant the user, then click Save.

Revoke account access

Here are some things to keep in mind if you want to revoke account access.

  • Owners and Admins can revoke other users’ access.
  • Managers, Authors, and Viewers can revoke their own access.
  • Owners and Admins can’t revoke their own access.
  • To revoke Owner access, the Owner must first transfer ownership. The previous Owner's user level will automatically revert to Admin. Once the new Owner is in place, they can revoke the previous Owner’s access, who is now an Admin.
  • An Admin’s access can only be revoked by the Owner or another Admin.
  • Every account is required to have an Owner at all times.

Revoke a user’s access (Owner or Admin)

When a user’s access is revoked from an account, any API keys they created in the account are removed. If they have access to the account through either Mailchimp for iOS or Android, they are logged out of the account in the app.

To revoke a user’s access, follow these steps.

  1. Click your profile icon, then click Account & billing.
  2. Click the Settings drop-down, then choose Users.
  3. Click the Revoke Access button for the user you want to remove.
  4. In the Delete User pop-up modal, click Delete User.

Revoke your own access (Managers, Authors, and Viewers)

When you leave an account, your profile is permanently deleted and you can no longer access the account. If this is the only Mailchimp account you have access to, your username and password will stop working on the login page.

To revoke your own access, follow these steps.

  1. Click your profile icon, then click Profile.
  2. In the Connections and notifications section, find the account you want to leave, then click Leave Account.
  3. In the Are you sure? pop-up modal, click Leave Account.

Compare user level permissions

Account actions

User Action Admin Manager Author Viewer
Invite users yes no no no
Revoke account access yes no no no
Set user access level yes no no no
Require 2-factor authentication yes no no no
Change billing information yes no no no
Change company/organization name yes yes no no
Add or access API keys yes yes no no
Check/reconnect integrations yes yes no no
Referral program yes yes no no
Account export yes no no no
Close account yes no no no
Add files to content studio yes yes yes no
Opt in to receive emails from Mailchimp yes yes yes yes

Audience actions

User Action Admin Manager Author Viewer
Create audiences yes yes no no
View audiences yes yes no no
Audience export yes no no no
Audience import yes yes no no
Add contacts yes yes no no
Delete contacts yes yes no no
View segments yes yes yes no
Create/edit segments yes yes yes no
Edit audience settings yes yes no no
Archive contacts yes yes no no

Email design

User Action Admin Manager Author Viewer
Create or import templates yes yes yes no
Edit templates yes yes yes no
Create emails yes yes yes no
Edit emails yes yes yes no
Send/publish emails yes yes no no
Pause/unpublish emails yes yes yes no
Delete emails yes yes yes no

SMS Marketing

User Action Admin Manager Author Viewer
Submit an SMS Marketing application yes yes no no
Create SMS and MMS* messages yes yes yes no
Edit SMS and MMS* messages yes yes yes no
Send SMS and MMS* messages yes yes no no
Purchase SMS credits yes yes no no

*MMS is included with the Standard plan or higher.

Reports

User Action Admin Manager Author Viewer
View email reports yes yes yes yes
View SMS reports yes yes yes yes
View abuse reports yes yes no no
View email statistics yes yes yes yes
Use conversations yes yes no no
View email recipients yes yes no no
Top locations yes yes yes yes
Email contact details yes yes no no
Email open details yes yes no no
E-commerce product activity yes yes no no
Domain performance yes yes no no

Websites

User Action Admin Manager Author Viewer
Create your website yes yes no no
Publish/unpublish your website yes yes no no
View report yes yes yes yes

Landing pages

User Action Admin Manager Author Viewer
Create a landing page yes yes yes no
Publish/unpublish a landing page yes yes no no
Replicate a landing page yes yes yes no

Domains

User Action Admin Manager Author Viewer
Verify a domain yes yes no no
Connect a domain yes yes no no

Automation Flows

User Action Admin Manager Author Viewer
Create Automation Flow yes yes yes no
View Automation Flow yes yes yes no
Edit Automation Flow yes yes yes no
Turn on/pause/turn back on yes yes no no

Mailchimp Inbox

User Action Admin Manager Author Viewer
View messages yes yes no no
Leave comments yes yes no no
Send messages yes yes no no
Toggle user notifications yes no no no

Surveys

User Action Admin Manager Author Viewer
Create survey yes yes yes no
Edit survey yes yes yes no
Publish survey yes yes yes no
Delete survey yes yes yes no

Forms

User Action Admin Manager Author Viewer
Create form yes yes yes no
Edit form* yes yes yes no
Publish form yes yes no no
Delete form* yes yes no no

*Users cannot rename or delete hosted forms and contact forms.

About API Keys

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