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Mailchimp offers several support resources to help you solve technical issues, manage your account, or navigate billing questions. Depending on your pricing plan, you can access help through automated tools, live chat, email, or phone support.
In this article, you'll learn about Mailchimp’s support options and how to find resources to help you with your Mailchimp account.
Support options
Your pricing plan determines the support options available to you. For more information about pricing and plan options, check out our pricing page.
Get started
To help you get started, we provide 30 days of email support to new Free accounts. After that, you'll have access to the Mailchimp Assistant chatbot, included with all plans.
Chat, email, and phone support
Access to Technical Support via chat or email is included with the Essentials plan or higher. Access to our dedicated Premium support team via chat, email, and phone is included with the Premium plan. During a chat or phone support interaction, our experts can initiate a screen share.
Onboarding support
Mailchimp offers assisted onboarding support for standard plans. Personalized onboarding services are available for new users with a Standard or Premium plan for the first 90 days after creating an account. Schedule your first session at any point during your first 90 days. To learn more about the onboarding service included with your pricing plan, check out About Personalized Onboarding with Mailchimp.
Some teams, such as Billing and Compliance, are available through email only.
Here's the available support options listed by pricing plan.
| Pricing plan | Mailchimp Assistant | Email Support | 24/7 Chat Support | 24/7 English only Phone Support | Assisted Onboarding | Dedicated Onboarding |
|---|---|---|---|---|---|---|
| Free | first 30 days | |||||
| Legacy | ||||||
| Pay As You Go | ||||||
| Essentials | ||||||
| Standard | ||||||
| Premium | ||||||
| Websites |
Access help articles
- Log in to your account, then click Live expert help.
- In the search bar, enter keywords to search for related articles, then click the Search icon or press enter.
Access video tutorials
Get the most out of Mailchimp with our step-by-step video tutorials. Browse by topic or search by feature for 24/7 help.
Technical support
To get technical support, log in to your account to access Mailchimp Assistant, chat with an agent, send us an email, set up a phone call, or receive self-paced guidance. When you log in, we’re able to personalize your support experience.
- Log in to your account, , then click Live expert help.
- In the Help & Support panel, click Contact Us.
- Enter a brief description of what you need help with and click Continue.
- Choose to contact us through email, chat, or phone call. Your pricing plan determines the support options available to you.
Note
If you're logged in but you don't see the Email us or Chat With Us buttons, that means your account doesn't include access to our support options.
To find out more about the features included in each plan, check out our pricing page.
Note
API Support
Our Mailchimp Support Team isn't trained at in-depth API troubleshooting. If you need a developer to help you configure something using the API, check out our great Experts Directory, which lists third-party Mailchimp experts who can be hired to help out.
Related
About Mailchimp Pricing Plans
Whether you're starting out or already have a large number of contacts, we have a pricing option for you. Learn about Mailchimp's pricing plans, features, and add-ons.
