Set Up 2-Factor Authentication with SMS

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Set up 2-factor authentication to enhance your account's security. With 2-factor authentication enabled in Mailchimp, you need your login credentials and a one-time passcode to log in to your account. This passcode is sent via SMS or generated by an authenticator app.

In this article, you'll learn how to use 2-factor authentication with SMS.

Before you start

Here are some things to know before you begin this process.

  • If you prefer, you can use an authenticator app on your mobile device for your 2-factor authentication.
  • When an Owner or Admin enables 2-factor authentication for their login, all additional users with access to the account will also be required to set up 2-factor authentication the next time they log in. To learn more about user levels, check out Manage User Levels in Your Account.
  • Learn what to do if you lose your mobile device.

Set up SMS 2-factor authentication

In most cases, you’ll set up 2-factor authentication when you create a Mailchimp account. You’ll automatically be directed to the Account security page where you can choose your 2-factor authentication method.

To set up 2-factor authentication with SMS, follow these steps.

  1. Open your Account security page.
  2. In the 2-factor authentication section, select the SMS radio button and click Next.
  3. In the Please select a country drop-down, choose the country associated with your mobile phone number.
  4. Enter your phone number and click Get code.
  5. Check your mobile device for a text message. Enter the code you received in the Enter 6-digit code field and click Enable.

That’s it! Your 2-factor authentication with SMS has been configured. Now, each time you log in, you'll be prompted to enter your Mailchimp password and verification code.

Log in with SMS 2-factor authentication

To log in using SMS 2-factor authentication, follow these steps.

  1. Enter your Mailchimp username and password on the login screen, and click Log In.
  2. Click Send Verification Code.
  3. Check your mobile device and type the six-digit passcode into the Verification code field in Mailchimp. Click Log In.

Note

Don't share your login credentials or multi-factor authentication code with anyone; our employees will never ask for the code.

Reconfigure 2-factor authentication

Once you’ve set up 2-factor authentication, you won’t be able to remove or disable it. If you need to update your phone number or switch your authentication method, you can reconfigure your 2-factor authentication settings.

From your Account security page, click Reconfigure and follow the prompts to update your authentication phone number. Or, click Switch to authenticator app to switch your authentication method, and follow the prompts to Set Up a 2-Factor Authentication App at Login.

Set Up a 2-Factor Authentication App at Login

Learn how to set up a 2-factor authentication app like Google Authenticator to increase data security for your Mailchimp account.

Troubleshoot 2-Factor Authentication

There are a few ways to troubleshoot if you're having problems with 2-factor authentication on your Mailchimp account.