Add Titan Email MX records

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Add Titan Email MX records

Last updated August 10, 2026 14:07

Add MX records to your domain’s DNS settings to send and receive email with Essential Email.

Squarespace automatically adds MX records when you set up Essential Email, but if you're having trouble sending or receiving email, it's worth checking that they're in place and that no conflicting records are present.

Also try: If your MX records are set up correctly and you’re still having issues, review other common causes of email delivery failures.

Step 1 - Check for Titan MX records in your DNS settings

Titan Email’s MX records should already be in your DNS settings as part of your Essential Email account setup.

To check for Titan Email MX records:

  1. Open your domains dashboard and click the domain linked to your Essential Email account.
  2. Click DNS in the side panel.
  3. Look for Titan Email records in your DNS settings.

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Next steps

Follow these next steps based on what appears in your DNS settings:

  • If there are MX, DKIM, or SPF records from another email provider, continue to Step 2.
  • If there are no MX, DKIM, or SPF records from other email providers or from Titan, skip to Step 3.
  • If Titan's records are present and show no errors, and there are no other email provider’s records, MX records are probably not the cause of your issue. Review other common causes of email delivery failures.

Step 2 - Delete conflicting email records

Records from multiple email providers can cause delivery issues. Remove any non-Titan email records before adding Titan's:

  1. In your DNS settings, find any records with the type MX, DKIM, or SPF that aren't from Titan.
  2. Hover over the record and click the trash can icon, then click Delete.
  3. Repeat for any records in the Email forwarding section.
  4. Continue to Step 3 to add Titan's records if they're missing, or check whether email is now working if Titan's records were already present.

Step 3 - Add the Essential Email MX records

If Titan's MX records aren't in your DNS settings, add them using the preset:

  1. In your DNS settings, click Add Preset.
  2. Enter your password to confirm. If you have two-factor authentication enabled, reauthenticate using your 2FA method and click Continue.
  3. Click Add next to the Titan Email preset.

Note: New MX records can take up to 48 hours to propagate. If you still can't send or receive email after 48 hours, review other common causes of email delivery failures.

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Add Titan Email MX records