Connect Stripe to process credit card payments

false

Connect Stripe to process credit card payments

Last updated July 13, 2026 17:05

Connect a stripe account to process credit card transactions on your store.

Accept credit cards, debit cards, Tap to Pay, and Apple Pay at checkout by connecting Stripe to your site. For common questions about accepting payments with Stripe and what's supported in this integration, visit Stripe FAQ.

Commerce features are available in the Basic, Core, Plus, Advanced, Business, Commerce Basic, and Commerce Advanced plans. To learn more, visit Choosing the right Squarespace plan.

Connect to Stripe account to your store

Whether you have an existing Stripe account or need to set up a new one, start the connection process by opening the Payments Settings panel and click Connect an existing Stripe account.

If a pop-up window doesn't appear when you click Connect an existing Stripe account, unblock pop-ups in your browser and try again. For help, visit these guides in Google Chrome or Firefox documentation.

Note: Ensure your products comply with Section 1.2 of our Product Specific Terms and don't appear on Stripe's list of prohibited businesses.

If you already have a Stripe account:

  1. In the pop-up window that opens, log into your Stripe account and enter your email address. If you have multiple Stripe accounts under one email address, select the account you want to connect at this step.
  2. Click Next.
  3. Enter your password.
  4. Click Sign in. After you connect your Stripe account, you'll receive a confirmation email from Squarespace.

If you are creating a new Stripe account:

  1. In the pop-up window that opens, enter an email address and password for the account.
  2. Click Next and complete all fields in the signup flow. After you connect your Stripe account, you'll receive a confirmation email from Squarespace.

I’m having trouble connecting my Stripe account

If you see an error, log into Stripe to complete the activation process. If you still see an error, disable any browser extensions and try again. Keep in mind, you can’t connect Stripe if your domain has special characters (like “ü, é, ñ”).

What if I don't have a Tax ID or EIN to sign up with?

If you don't have a Tax ID or EIN, you can use a Social Security Number instead.

What does the error message: “This account already exists” mean?

This means you might have created a Stripe account before. To resolve the issue, close the browser window, restart the process, and click Already have a Stripe account? in the top-right corner to connect your account to Stripe.

How do my customers check out with Stripe?

Customers buying your products will see your supported payment options at checkout. They can enter their credit or debit card information, or check out with Apple Pay, to complete their purchase.

How do I test my connected Stripe account?

You can test your Stripe connection by running a test order.

Can I connect multiple sites to my Stripe account?

Connecting multiple Squarespace sites to one Stripe account may cause Stripe to disconnect from one or more of your sites. To prevent this, Stripe recommends using one Stripe account per site.

Can my bank account be connected to multiple Squarespace sites?

Yes. You can connect the same bank account to multiple Squarespace sites.

Who to contact for Stripe support

Squarespace Customer Support can help you with these Stripe questions:

For anything else about Stripe, including declined charges, prohibited products, or required information, contact Stripe or visit their documentation. Popular articles include:

Contact Stripe if your customers see the following error messages:

  • “Your order can’t be completed because of an issue with merchant payment setup.”
  • “Unable to process payment.”

What other payment methods can I setup for my store?

Was this article helpful?

Yes No

614 out of 1195 found this helpful

Yes No

Connect Stripe to process credit card payments