Set up shipping rates for your products

Set up shipping rates for your products

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Last updated August 03, 2026 18:34

Add, edit, or delete shipping options and rates for your online store.

Shipping options you create for your store automatically apply to physical products at checkout. You can ship anywhere in the world, as long as your mail carrier supports it.

Tip: Register for our Setting up shipping and taxes for Squarespace Commerce webinar to learn how to add shipping options and tax rates for physical products.

Video on setting up shipping options for your products

Set up the best shipping options for your business.

Add shipping options for your products

Shipping rates are added to your customers’ orders during checkout. You can’t quote a custom amount for shipping after checkout.

To add new shipping options to your store:

Open the Shipping panel.
Click Add Shipping Option.
Choose Flat Rate, Weight-based, or Carrier-calculated.
In the Formula tab, enter a name for the shipping option and add rates and fees. The specific steps differ based on if you use flat rate shipping, weight-based, or carrier-calculated shipping.

For flat rate and weight-based shipping, add shipping regions to limit where you ship orders or set fees based on destination. You can also set up local delivery or pick up.

Edit shipping options for your products

To edit shipping options:

Open the Shipping panel.
Click ••• on the shipping option you want to edit, then click Edit and change the details.
Click Save.

Delete shipping options for your products

You can remove shipping options at any time to stop offering it to customers.

Note:

If you sell physical products, you must offer at least one shipping, local pickup, or local delivery option. Otherwise, customers can't place orders.

If you ship to multiple countries, ensure your other shipping options cover all countries where you'll ship orders.

To remove a shipping option:

Open the Shipping panel.
Click ••• on a shipping option.
Click Delete, then click Delete to confirm.

How do my shipping rates appear at checkout?

When customers land on the checkout page, local pickup options and shipping options for your default country will appear.

The available shipping options display in ascending order of price. Local pickup and delivery options display beneath shipping options. The least expensive shipping option is selected by default, but if a customer’s delivery address falls within a local delivery zone, then local delivery will be selected by default.

To share shipping information with customers before checkout, add additional information to products.

Why are some shipping options missing at checkout?

If one of your carrier-calculated shipping options doesn't appear at checkout, ensure you've added dimensions and weights to all products, and a container that will fit the product you’re selling. If there isn't a container big enough for your products, the carrier option won't display.

Can I create a free shipping option?

Yes. To offer free shipping, use the Flat Rate shipping option or create a “free shipping” discount.

Can I limit shipping options to specific products?

Yes. To limit shipping options to specific products or groups of products, create fulfillment profiles.

My carrier needs more information.

If you need more information from customers to fulfill their orders through your shipping provider, like their Mondial Relay location, collect more information with a custom checkout form.

How do I connect to shipping and fulfillment extensions?

In addition to our built-in shipping options, we have third-party shipping and fulfillment Extensions, including ShipStation and Easyship, to streamline shipping. If you connect these extensions, you still need to set up shipping rates in Squarespace.

We can help with connecting or disconnecting your extensions. For all other questions, contact the extensions provider directly.

Does removing a shipping option affect existing orders?

No. If you have a pending order that includes the deleted shipping option, the option will still apply to the order.

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Set up shipping rates for your products