Verify your Squarespace-managed domain

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Verify your Squarespace-managed domain

Last updated October 07, 2026 18:18

Find the verification email and confirm your domain's contact information to keep your domain active and avoid suspension.

Your domain's registrar emails you a link to confirm your registrant contact information. If you don't verify within 15 days, we suspend your domain. Your domain won't connect to your Squarespace site until it's verified.

Also try: If we’ve already suspended your domain, learn how to unsuspend it.

Video on the domain verification process

Watch this one-minute video to learn more about when you need to verify your domain, what an example verification email looks like, and how you can resend the email.

Why you got a domain verification email

Most domains require verification per ICANN’s 2013 Registrar Accreditation Agreement. Your registrar emails you periodically, and after you:

• Register a Squarespace domain
• Transfer a domain to Squarespace
• Change your domain's registration data

Identify a domain verification email

Your registrar sends the verification email to the contact email address you entered when you registered the domain. Search your inbox and spam folder for the sending address or subject line, which depends on your registrar:

• Squarespace Domains LLC
• Tucows
• Key-Systems

If your domain registrar is Squarespace Domains LLC or Squarespace Domains II LLC, the email comes from no-reply@squarespace.com with the subject line “[Action Required] Verify your Squarespace domain contact.”

If your domain registrar is Tucows, the email comes from customercare@squarespace.com with the subject line “Action Required: Verify your Domain.”

If your domain registrar is Key-Systems, the email comes from customercare@squarespace.com with the subject line “Request for email address validation.”

If you register multiple Key-Systems domains with the same email address, the verification email will only list the first domain you registered. Verifying that email confirms the registrant information for every domain using that same email address.

I received a verification email but it's not from Squarespace

If you have a ccTLD, both your domain registrar and the domain name registry may email you to confirm your contact details. Always read these messages and follow their instructions so your domain doesn't expire or get suspended.

If you're unsure if an email is legitimate, contact your registry to verify the request:

Verify your domain

How you verify your domain depends on your registrar:

• Squarespace Domains LLC and Tucows
• Key-Systems

If your domain registrar is Squarespace Domains LLC, Squarespace Domains II LLC, or Tucows:

1. Click the link in the verification email.
2. Click Verify Information after you've reviewed the information.

If your domain registrar is Key-Systems, click the link in the verification email.

Check your verification status

How you confirm whether you’ve verified your domain depends on your registrar:

• Squarespace Domains LLC and Tucows
• Key-Systems

If your domain registrar is Squarespace Domains LLC, Squarespace Domains II LLC, or Tucows and your domain isn’t verified yet, an “Action Required” status appears in your domains dashboard.

If your domain registrar is Key-Systems and your domain isn’t verified yet, your nameservers appear as ns1.emailverification.info and ns2.emailverification.info. While these nameservers are in place, your site and any email addresses on the domain stop working.

Resend the verification email

If you didn't receive the verification email, you can ask us to resend it. How you do this depends on your registrar:

• Squarespace Domains LLC and Tucows
• Key-Systems

If your domain registrar is Squarespace Domains LLC, Squarespace Domains II LLC or Tucows, the steps are the same on a computer and a mobile device. To resend the verification email:

1. In your domains dashboard, click or tap your domain.
2. Click or tap Resend Verification Email.
3. Click or tap Okay in the confirmation message.

If your domain registrar is Key-Systems, the Resend verification email option may not appear. Contact us for help receiving another verification email, and include your domain name and the contact email address it should go to.

I got a “Failed to send” message when trying to resend my verification email

If a Failed to send message appears, this means the email bounced or wasn't received. To try again, change your domain's contact email address or contact us to investigate why your email address isn't working.

Note: We don't recommend using an Apple email address as your domain contact email. These addresses usually end in @mac.com, @me.com, or @icloud.com. These accounts usually mark Squarespace verification emails as spam.

The verification link says it's invalid or expired

If the link in the verification email returns an invalid or expired message, resend the verification email and use the link in the newest email.

I can't access the email address the verification email went to

If the verification email went to an address you no longer use, change your domain's contact email address, then resend the verification email. To edit registration data you need domain owner or manager permissions or website owner or admin permissions.

What happens if I don't verify my domain?

If you don't verify within 15 days, we suspend your domain. During suspension, your siteandany custom email addresses on the domain stop working. To get your domain working again, learn how to fix a suspended domain.

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Verify your Squarespace-managed domain