Fix Essential Email by Titan delivery issues

Fix Essential Email by Titan delivery issues
- Resolve common errors that prevent you from sending and receiving emails.
- I can’t send or receive email in my account
  - Need more help?

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Last updated August 10, 2026 14:07

Resolve common errors that prevent you from sending and receiving emails.

If you can’t send or receive email with your Essential Email account, there may be an issue with your mail exchange (MX) records, or your account or domain could be suspended. You can resolve common delivery issues by ensuring your MX records are set up correctly and your subscriptions are active.

I can’t send or receive email in my account

If you can log in to Essential Email but can’t send or receive emails, it's possible:

Your MX records aren’t set up correctly
Your old MX records weren't deleted before Titan’s MX records were added to your DNS settings
Your domain subscription isn’t active

Follow these steps to try to fix the issue:

Access your DNS settings in Squarespace.
Delete any non-Titan MX records from your DNS settings.
Ensure Titan’s MX records appear in your DNS settings. If they’re not there, add them.
Ensure your domain subscription is active. If it’s not active, reactivate your domain.
Confirm your Essential Email subscription is active.

Need more help?

If you still can't send or receive emails:

You may need to wait up to 48 hours if you've updated or added new MX records. This waiting period is known as propagation time. You can send an email from your Essential Email account to test if it's working.
For more help, contact Titan or visit their documentation.

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Fix Essential Email by Titan delivery issues