Managing Squarespace domains registered through a third-party reseller

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Managing Squarespace domains registered through a third-party reseller

Last updated August 12, 2026 19:03

Identifying, managing, and getting help for the Squarespace domain you registered through a reseller

You can purchase a Squarespace domain by registering your domain:

• Directly through Squarespace
• Through a reseller

If you registered your Squarespace domain through a third party instead of through Squarespace directly, you have a resold domain. Domain resellers act as intermediaries between the registrar (in this case, Squarespace), and the customer.

If you have a resold domain, you'll manage some parts of your domain through the account you have with your reseller, not Squarespace.

Note: If you registered your domain through Google Workspace, visit Managing domains registered through Google Workspace.

Identify your resold domain

To find out if you registered your domain through a reseller:

1. Open your domains dashboard.
2. Click your domain to open its domain details page.
3. If you purchased your domain from a reseller, the reseller's name appears under the domain's expiration date.

Where to manage your resold domain

Where you manage your domain and who you contact for support will vary depending on what you're trying to do with your domain.

Use the table below to understand where to manage your domain.

Exceptions for domains registered via Google Cloud

Domains registered through Google Cloud are entirely managed with Google Cloud. Squarespace doesn’t have access or visibility into the settings or billing information of these domains. To manage the domain you registered via Google Cloud, ‌log into your Google Cloud account. You can’t use a Squarespace account to manage these domains.

It's not possible to connect Google Cloud domains to your Squarespace site. If you don't have access to your Google Cloud domain's settings, contact Google Cloud and request that your domain be converted to a Squarespace domain. After Google Cloud's support team completes the conversion, you can add the Squarespace default records to your domain to connect it to your site.

If you have any questions about your domain or are having trouble accessing your domain, contact Google Cloud for support.

Exceptions for domains registered via Entri

Some third-party resellers partner with Entri to sell Squarespace domains. If the reseller name that appears on your details page is “Entri,” you'll need to access a customer portal to manage the billing of your domain, including canceling, enabling/disabling auto-renew, and updating payment information.

To access your portal:

1. Open your domains dashboard and click your domain name.
2. Click Billing.
3. In the window that opens, enter the email address you used to register your domain.
4. Entri will send you an email with a direct link to your customer portal.

Your first time logging into Squarespace

After registering your domain with your reseller, you can log into Squarespace to start managing your domain.

If you don't have a Squarespace account

If you didn't have an account with us before registering your domain, we automatically created a Squarespace account for you with the email address from your reseller account. To log in:

1. Find the welcome email you received from your reseller when you registered your domain.
2. Open the email and click the account verification link. You'll need to verify your email address before you can begin managing your domain.
3. Click Send verification email to send yourself a verification email.
4. Open the email you received, then click Verify.
5. You'll be sent to a screen where you'll create a password to your new Squarespace account and log in.

If you can't find your welcome email or get an authorization error when you try to log in:

1. Navigate to squarespace.com/login and click Can't log in.
2. Enter the email address for the account you have with your reseller, then click Send Email.
3. You’ll receive a password recovery email from no-reply@squarespace.com.
4. Click Password Reset in the email. You'll be directed to a password reset page.
5. Create a password for your new Squarespace account and click Continue.

If you get other error messages or have any issues logging in, please contact us.

If you already have a Squarespace account

If you already have a Squarespace account associated with the email address you use to log into the account you have with your reseller, navigate to squarespace.com/login and log into your Squarespace account as you normally would. Your domains will appear in your domains dashboard.

Verify your domain

After registering your domain, you'll receive an email from Squarespace with the subject “Verify your email for Squarespace Domains.” Open the email and click Verify. If you don't verify your domain registration within 15 days of registration, your domain will be suspended.

Tip: This is a separate process from the account verification steps above.

Connect your resold domain to a Squarespace site

To link your resold domain to a Squarespace site, you can connect the domain.

It's not possible to move a resold domain to a Squarespace site in the domains dashboard, because the reseller manages the domain's billing. If you want your domain to share billing information with your site, claim or renew your domain through Squarespace so we manage its billing, then move the domain to the site.

Connect your resold domain to a non-Squarespace site

To use your domain with a non-Squarespace site, add records to your domain's DNS settings to point the domain to the site.

Manage your resold domain entirely through Squarespace

You can end your domain's relationship with your reseller and manage all aspects of your domain, including its billing, with Squarespace by taking either of these actions:

• Cancel the domain through your reseller and claim it through Squarespace
• Renew your expired domain through Squarespace

Cancel the domain with your reseller and claim it through Squarespace

If your resold domain is active, you can contact your reseller and request that they cancel their billing relationship with your domain. Then you can claim the domain through Squarespace and have Squarespace take over the billing of your domain.

After you end your domain's relationship with your reseller, your domain:

• Remains active until the end of its billing cycle
• Doesn't auto-renew with the reseller
• Keeps its DNS settings intact

To cancel your domain's relationship with your reseller and claim the domain through Squarespace:

1. Contact your reseller and request that they end their billing relationship with your domain. This process varies by reseller.
2. After receiving confirmation from your reseller that they've ended their billing relationship with your domain, log into Squarespace and open your domains dashboard.
3. Click your domain to open its domain details page.
4. Click Renew domain in the “Domain has been canceled” banner that appears at the top of your details page.
5. Follow the prompts to select a registration term and enter payment information. If your domain had time left on its registration when your reseller canceled it, you'll keep the time remaining on your registration on top of the extra year(s) you'll register through us.

Note: If you cancel your domain's billing relationship with your reseller but don't claim your domain through Squarespace, your domain will expire on its original expiration date and you may be unable to renew it.

Renew an expired domain through Squarespace

If your resold domain has expired, you may be able to renew the domain through Squarespace, depending on how long ago your domain expired. Renewing the domain through Squarespace ends your domain's relationship with your reseller and moves the management of your domain, including its billing, over to Squarespace.

To renew your expired domain through Squarespace:

1. Open your domains dashboard.
2. Click your domain to open its domain details page.
3. Click Renew domain in the “Domain has expired” banner that appears at the top of your details page.
4. Follow the prompts to select a registration term and enter payment information.

If you don't see a Renew domain button on your domain details page, it may no longer be possible to renew your domain through Squarespace. If it's available, you can register the domain through Squarespace as a new registration instead.

FAQ

What happens to my domain if I cancel the account I have with my reseller?

If you cancel your reseller account, your domain continues working until it expires and you'll continue to manage its settings through your Squarespace account.

If you want to keep your domain active, we recommend claiming the domain through Squarespace before it expires. After it expires, you may be able to renew it through Squarespace, but there's a chance someone else will register it.

How do I permanently delete my Squarespace account?

Before deleting your Squarespace account, you'll first need to cancel or transfer your Squarespace domains.

After canceling or transferring your domain, delete your account from your account dashboard. If you're unable to cancel the domain, disable auto-renew on your domain instead. With this option, you won't be able to delete your account until the domain expires at the end of the current billing cycle. Contact us for more help.

For more detailed information, visit Deleting your account.

More help

To learn more about Squarespace domains, explore these other resources:

• Why manage your domain with Squarespace?
• Squarespace domains FAQ

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Managing Squarespace domains registered through a third-party reseller