My domain renewed and I didn't want it to

My domain renewed and I didn't want it to

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Last updated October 06, 2026 21:46

Why an unexpected renewal charge happened, whether you can get a refund, and how to stop the next one.

If you received an unexpected domain renewal charge, there are two common reasons: the charge arrived earlier than you thought it would, or the reminder email went somewhere you don't check.

Why was I charged before my renewal date?

We charge your payment method 15 days before your domain's official renewal date. For example, if your domains dashboard showed a date of April 15, we’d charge around March 31.

We do this so we can ensure your domain doesn’t expire due to a failed payment. If the charge doesn't go through, we retry it during those 15 days, before your domain expires. Learn more about when your domain renews and what you'll pay.

I didn’t get a renewal reminder email

We email a renewal reminder 30 days before your official renewal date. That email goes to your domain's registrant contact, and if your TLD has one, the domain admin. These contacts may not use the same email address you use to log into Squarespace.

To check or update which address receives these emails, open your domains dashboard, click your domain, then click Edit in the Registration information section.

Can I get a refund?

No, domains set to auto-renew are non-refundable. To learn more, review our domain refund policy.

Can I stop the domain from renewing?

If you don't want the domain going forward, disable auto-renew before your next Renews on date. Your domain stays active for the term you've already paid for and then expires instead of renewing.

Before you do, review what to know before canceling your domain. Letting a domain expire disconnects it from your site. Email services, and pay links also stop working.

Make sure the next reminder email reaches you

To make sure you receive future renewal reminders:

Confirm your registrant contact email is an address you check regularly.
Check your spam folder for mail from customercare@squarespace.com and no-reply@squarespace.com.

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My domain renewed and I didn't want it to