I can't log in

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I can't log in

Last updated August 21, 2026 20:11

Regain access to your Squarespace account with these steps.

Troubleshoot issues logging into your Squarespace account, including incorrect passwords, forgotten email addresses, and two-factor authentication. If you can't log in, a system-wide issue might be the cause. Check our Status page for update about downtime.

Verify your login method

Ensure you’re using the same login method you chose when signing up. You can log in with an email address and password, or with Apple, Facebook, or Google.

I forgot my password

If you can't log in because you lost your password, reset your password. Learn more about resetting your Squarespace password.

I forgot my email address

If you can't log in because you forgot the email address linked to your account, recover your account. Learn more about recovering your account email address. If you've added a phone number to your account, you can recover your account by text message.

Error: “The username or password is incorrect. Please either try again or try social login.”

This error appears if:

  • Your password is incorrect.
  • Your email address doesn't exist as an account yet.
  • Your account uses social login instead of a password login.

To resolve this error, try:

Error: “Account not found“

This error appears if you try to log in through a social account that’s not connected to a Squarespace account.

To resolve this error:

A request for two-factor authentication appears

If a request for two-factor authentication appears after entering your email address and password, you've enabled two-factor authentication for your account. If you run into issues logging in with two-factor authentication, visit Troubleshooting two-factor-authentication.

A request to verify my email address with a code appears

You may be asked to verify your email address upon login by entering a code we email to you. If you can’t find the email, try:

  • Checking your spam or trash folders, and any marketing or promotional folders you may have.
  • Using your email provider’s built-in search, you can try searching for “Squarespace”.
  • Adding our email addresses to your allow list and then logging in again to re-send the email.

Note: Each new code invalidates older codes. Make sure you’re using the most recent one.

If you can’t verify with the emailed code, you’ll need to go through our account recovery process. To avoid this verification process in the future, you can enable two-factor authentication.

I can't log in using the Escape key shortcut

As of January 2024, the Escape key shortcut is no longer supported. If you used the Escape key to access your Squarespace account while viewing your website, you have a few different options for logging in. Bookmark any of these URLs:

  • Your direct login URL - Add /config to the end of your built-in or custom domain, like yourdomain.com/config. If you’re already logged in, this URL opens the site editor.
  • account.squarespace.com - Your Squarespace account dashboard.
  • squarespace.com/login

I might have a Squarespace 5 site

Squarespace 5 is our older platform, and it uses a different login location and method from Squarespace 7 or 7.1. If you can’t log into Squarespace and you think you may have a Squarespace 5 site, visit Logging into Squarespace 5.

I think my password was stolen

If you can't log in because you think someone may have changed your password, reset your Squarespace password.

I didn't receive a password reset email

When you reset your password, we send a password reset link to the email address you used to create your account.

If you didn't receive this email:

  1. Check your Spam or Junk folder.
  2. Add no-reply@squarespace.com to your email account's contacts.

If these steps don't resolve the issue, you may have entered the wrong email address when you created your site due to a typo. If you still can't log in, contact us so we can help you recover your account.

I think I entered my email address incorrectly

If you think you entered the wrong email address when you created your site, like if you made a typo, we can help you fix it.

Tip: If you remember the incorrect email address and can log in with it, we recommend updating your email address right away.

If you don't know the exact email address you entered, contact us so we can help you recover your account.

Note: For security reasons, our support teamAdvisors can't share previous login information, such as the misspelled email address.

The site is displaying a lock icon

If you're seeing a gray screen with a password field and a lock icon, the page is hidden behind a page or site-wide password. To log into your site, open the login page at https://site-name.squarespace.com/config, replacing site-name with your built-in domain. Then, remove the site or page-password.

I forgot my domain name

Go to squarespace.com/login and enter your account email and password. You'll see a list of your sites with preview images of the homepage, site title, and primary domain name. Learn more about accessing multiple sites connected to a single account.

What does a “Website Expired” screen mean?

If your website expired, a “Website Expired” screen appears when you login. Reactivate your account to access your site again.

To reactivate your account:

  1. Click Owner Login.
  2. Enter your email and password at the login screen, then click Login.
  3. Click Fix now in the banner at the bottom of your site.
  4. Enter new billing information and reactivate your site.

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