Move from Google Workspace to Essential Email by Titan

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Move from Google Workspace to Essential Email by Titan

Last updated September 23, 2026 21:28

Switch your domain's email from Google Workspace to Essential Email, and bring your existing messages with you.

You can switch from Google Workspace to Essential Email by Titan at any time. Your existing messages don't move automatically, you'll export them from Google, then import them into Essential Email using an email app like Apple Mail or Microsoft Outlook.

Also try: Change your email provider to Google Workspace.

Minimize disruption to your email account

During the migration, incoming email may bounce or queue for anywhere from 30 minutes to a few hours. To limit the impact, start the migration in the morning or late at night, when you’re least likely to miss a message.

Step 1 - Export your data from Google Workspace

Export your data before you cancel anything, because canceling ends access to your Google Workspace inbox unless you set up billing with Google. Titan’s steps for exporting all your organization's data produce the MBOX file you'll import later.

Step 2 - Cancel your Google Workspace subscription

Canceling frees your domain so you can use it with Essential Email. Before canceling, review the Google Workspace refund policy. Cancel your subscription in the Billing panel:

  1. Open the Billing panel.
  2. Under Subscriptions, click Google Workspace.
  3. Click Cancel Subscription.
  4. In the next panel, click Cancel Google Workspace subscription.
  5. Confirm the cancellation.

Step 3 - Clear any leftover MX records and forwarding rules

Canceling Google Workspace should remove its MX records, but they don't always clear. If your domain still has MX records or email forwarding rules, you'll get an error when you try to sign up for Essential Email: “This domain isn't eligible for Essential Email by Titan or Email Forwarding because it has existing MX records.”

Clear your MX records and forwarding rules to prevent an error:

  1. Open your domain's DNS settings.
  2. Delete any remaining MX records.
  3. Delete any rules in the Email forwarding section.

Step 4 - Sign up for Essential Email through your Squarespace account

Sign up for Essential Email by Titan using the same domain you used to sign up for a Google Workspace account. Signing up should add Titan's MX records to your DNS automatically. If they’re not there, add them manually.

Step 5 - Import your email into Essential Email

To bring your exported messages in, connect your Essential Email account to an email app that can import your export file, then run the import. Titan's steps for importing email from Google Workspace to Titan cover both connecting the app and running the import. When the import finishes, your old messages should appear in your Essential Email inbox.

For help with the import inside the app itself:

Step 6 - Import your contacts to Essential Email

Follow Titan’s steps to import your contacts from a .csv file.

Confirm your email is working

DNS changes can take up to 48 hours to take effect, so email may not arrive right away. To check that the migration worked:

  1. Send a test message to your address from an outside account, and send one from your Essential Email inbox.
  2. Confirm that Titan's MX records are on your domain.

If email still isn't arriving after 48 hours, contact us and include your domain name and the address you're testing with.

What happens to my Google Drive, Calendar, and Docs data?

Essential Email is email only. Unless you set up billing with Google to continue your account, canceling Google Workspace ends access to Drive, Calendar, and Docs for that account. Anything you want to keep needs to come out in the Step 1 export.

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Move from Google Workspace to Essential Email by Titan