Fix common errors in Squarespace

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Fix common errors in Squarespace

Last updated September 28, 2026 16:56

Identify causes and find fixes for error messages on your site, account or browser.

Most error messages come from a browser setting, a domain record, your account status, or a payment connection. If your error message isn't listed, check our Status page for active outages.

Fix errors on your account dashboard

Your account status can cause dashboard errors. These appear in banner at the top of the dashboard.

Error: “There was a problem with your email address” or “We couldn’t reach the email address.”

We sent a billing email, but it bounced. To fix this:

  1. Click Change email and change your email address. Look for any typos in your account email address.
  2. If you're receiving the emails, click Dismiss to remove the banner from your account dashboard.
  3. Check your billing subscriptions to ensure they're active.
  4. If you think you're not receiving emails, contact us and we'll investigate.

Fix browser and security errors

Fix most browser and security errors by using a supported browser and enabling cookies. For other issues, follow our browser troubleshooting steps.

Error: 403 “Forbidden” and 429 “Too many requests”

Either our servers blocked your IP address due to a high volume of requests, or there's a problem with your domain's DNS settings.

Note: Unblocking your IP address isn't permanent. You may need to repeat this process in the future if this error appears again.

To fix the issue:

  1. Visit this demo Squarespace site and complete the CAPTCHA. The block on your IP address usually clears within six hours.
  2. If the demo site doesn't display a CAPTCHA, your IP address isn't blocked. Go to your site's built-in domain to check if you have access.
  3. If you can access your built-in domain but not your custom domain, there's probably an issue with your DNS settings. If you use a Squarespace domain, reset the nameservers to Squarespace defaults.
  4. If you still have trouble, contact us.

Error: 502 Bad Gateway

There might be an issue with your domain, browser, or network connection.

To fix the issue:

Error: 503 Service Unavailable

A system-wide outage might cause this error. Check our Status page for active outages.

If there's no outage, follow our browser troubleshooting steps.

Error: Access denied: Invalid Session Crumb

Cookies are required to use Squarespace, and your browser has them turned off.

To fix the issue:

Error: “Blocked for security reasons” or “This site contains Malware” or “This resource has been blocked by your administrator.”

You'll see these messages if a firewall blocks your connection to Squarespace. To fix this, adjust your network security settings.

Error: Unusual traffic detected

We're seeing an unusually high volume of requests from your IP address at the same time. A connection problem, hardware issue, or browser extension can falsely trigger this message. It can also appear if there are many devices on the same network visiting your site.

To fix the issue:

  • Complete the CAPTCHA to clear the message. This removes your IP from our abuse filter for 12 hours.
  • If the message appears again after a few visits, contact us and Include your IP address. To find your IP address, visit What is My IP Address.

Fix SSL certificate errors

SSL errors are usually caused by insecure content on your site, custom code, or your browser. Learn more about how SSL certificates work on Squarespace.

Error: Your connection is not fully secure

This error appears if you use third-party blocks or custom code to display content from sites that don't support SSL. Learn more about mixed content.

Error: Your connection is not private

Insecure content warnings usually point to an issue with your SSL certificate.

To fix the issue:

Fix domain errors

You might see domain errors while registering or pointing to a domain. To fix them, edit your DNS records in your domains dashboard.

Error: DNS Conflict Alert

This appears if you try to point to a subdomain that’s also linked to your site as a third-party domain.

To fix the issue:

  1. Disconnect the subdomain to remove it.
  2. Return to your original domain's DNS settings and delete any custom records for the subdomain.
  3. Click Save.
  4. Point your subdomain again using custom records.

Error: The domain name is invalid

This message appears if you try to register a domain name containing “Squarespace.” Choose a different domain name.

Error: The domain name is unavailable

This message appears if you register a domain name that's already taken.

Use a domain that meets our requirements.

Error: Domain Not Claimed

This message appears when a domain points to Squarespace, but it isn't connected to a site. To fix, ensure your domain is connected to a site.

Error: This site can’t be reached: DNS PROBE FINISHED (NXDOMAIN)

This message appears if you point a domain to a non-Squarespace site. The servers couldn't find any IP addresses or A records in your DNS records. To fix, add any missing A records to your DNS settings.

Fix store page errors

Your site version and product limits can cause store page errors. Some errors appear if a customer buys a product while you're editing it.

Error: Cannot Remove: Your product must have at least one choice

Every product needs at least one variant, so you can't remove the last one. You can delete the product and its variants.

To replace the current variant with a new one:

  1. Click + below the SKU to add a new variant.
  2. Click the trash can icon to delete the other variant.

Error: Max Size Reached: This page has a maximum size of 200 items

If you're on version 7.0, you've reached the product limit for this store page. To fix this, create another store page and move products to it.

Fix payment errors

Payment errors depend on your payment processor. To fix them, ensure your payment processor is connected.

Error: Refund Failed - Unable to refund payment

PayPal restricts refunds for payments made over 180 days ago. Instead, issue the refund using PayPal's Send Money feature.

Error: Sorry, we can’t complete your purchase at this time. Please return to the merchant and choose another way to pay.

PayPal couldn't charge your card on file for transaction fees.

To fix this:

  1. Log into your PayPal Business account.
  2. Update your credit card information.
  3. Connect PayPal again. If you still have trouble, contact PayPal for help.

Error: Something Went Wrong (Stripe)

A browser extension or ad blocker is interfering with your Stripe connection.

To fix this:

  • Disable any browser extensions.
  • Try connecting the Stripe account in a different browser.

Error: Unable to purchase item

The customer checking out doesn’t have cookies enabled in their browser.

To fix the issue, tell the customer to:

  1. Enable cookies.
  2. Reload the page.

Error: We're sorry, we weren't able to set up preapproved payments at this time. Please try again later.

Your PayPal business account email address is linked to a PayPal personal account.

To fix the issue:

  1. Log into your PayPal Business account.
  2. Click Profile, then click Profile and settings.
  3. Click Update Email on the bottom-left corner.
  4. Find your personal email and click Remove.

Error: Your order can’t be completed because of an issue with the merchant payment setup. Please contact us about this issue.

Customers get this error message if your payment processor account disconnects.

To reconnect your payment processor:

  1. Open the Store payments panel.
  2. Click Stripe or PayPal.
  3. Click Disconnect Stripe or Disconnect PayPal.
  4. Click Connect Stripe or Connect PayPal to reconnect.

Learn how to troubleshoot common checkout issues.

Fix pages and content-related errors

You might see page and content errors while editing your site. These errors can also appear if content exceeds limits or if you make changes on different devices at the same time.

Error: Cannot delete homepage: This page cannot be deleted because it is your homepage.

Before you can delete this page, set a different page as your homepage.

Error: Error Saving: Your changes conflict with a newer version of this document. Your changes here will not be saved.

Multiple people updated the page at the same time. This usually happens when two contributors work on a site at the same time, or when you edit the site in multiple browser windows.

To fix the issue:

  • Copy any new text, screenshot your layout changes, and refresh the page.
  • Ensure only one person edits the site at a time.

Error: Files size limit exceeded

The file you uploaded is over the size limit:

  • Images must be 20 MB or smaller
  • Download product files must be 300 MB or smaller

Error: Only images allowed: The file [file name] does not appear to be a supported image file

The file you uploaded isn't in a format you can upload to Squarespace. Upload a new image in the supported .jpg, .png, .webp, or .gif format.

Fix login and sign up errors

Your login method or account status can cause sign-up and login errors.

Error: Login Failed: Failed to authenticate with third party

We couldn't connect to your third-party account, like Facebook or Google.

To fix the issue:

  • Click Okay in the message and log in with your Squarespace email address and password.
  • Follow these steps if you can’t login to your account.

Error: “No such account” or “Account removed”

Someone invited you to a site that no longer exists, or the site’s URL changed.

Contact the site owner and ask them to remove and resend the invitation.

Error: Website Expired

Your website has expired. To access your site, reactivate it:

  1. Click Owner Login.
  2. Enter your email and password at the login screen, then click Log in.
  3. Click Fix now in the banner at the bottom of your site.
  4. Enter new billing information and reactivate your site.

Fix errors in the Settings panel

You might see Settings panel errors depending on the tab you're on. URL redirects are the most common.

Error: Invalid mapping

You'll see this message if your URL redirects aren't formatted correctly. Learn how to fix URL redirects.

Fix social sharing errors

You might see these errors when connecting a social platform to your site. If you still have issues after following these steps, contact the social platform directly.

Facebook debugger errors

If you see error messages in Facebook's debugger tool, that's normal. Because the tool is built for custom websites, it often returns false errors. It doesn't mean there's an issue with your site or Facebook sharing.

You can troubleshoot other Facebook sharing issues.

“Error: 429 Response Code” when posting to Pinterest

The page without a featured image can’t be shared on Pinterest. To fix the issue, add a featured image to the page or item.

Fix Google Workspace errors

For messages that appear while you set up or use Google Workspace, visit our list of Google Workspace error messages and fixes.

Fix Google Search Console errors

To learn what robots.txt messages and other Search Console errors mean for your site, visit our guide on Google SEO emails and console errors.

Fix errors in Squarespace 5

If you’re on Squarespace 5, you can fix common error messages for this version.

Get help with an error message

If you contact us about an unlisted error, tell us the steps that led to it. If possible, include a screenshot of the error in your request.

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Fix common errors in Squarespace