Why we don't offer phone support

Why we don't offer phone support

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Last updated September 08, 2026 20:37

Learn why Customer Support uses email and live chat to troubleshoot issues instead of phone calls.

We don't offer phone support, but you can contact us 24/7 by email, on Facebook Messenger, or on X, or by live chat on weekdays. To see current live chat hours, visit our contact guide.

Video on why we don’t offer phone support

Watch this video to learn about why we don’t offer phone support and ways that we can help.

Why doesn’t Squarespace have phone support?

Online support lets us give you better, faster help than we could over the phone. We stay online so we can:

View your website, account activity, system details, and other information to troubleshoot effectively.
Exchange screenshots, videos, and links to guide you.
Keep your support history in one place. We can check past tickets so you don't have to repeat yourself.
Work through your questions without putting you on hold.

Try live chat

Live chat gives you the same real-time conversation as a phone call. Our Customer Support team are real people who give personalized help. Contact us, we're here to help.

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Why we don't offer phone support