Buy and print shipping labels

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Buy and print shipping labels

Last updated October 07, 2026 19:23

Get shipping labels directly through your Squarespace site.

If you ship products within the United States, you can buy and print UPS and USPS shipping labels through Squarespace to streamline your order fulfillment process.

  • You can only buy and print shipping labels for items shipped within the United States. It’s not possible to print international labels.
  • You need a site based in the United States, and accepts USD.
  • You're on a Core, Plus, Advanced, Business, Commerce Basic, or Commerce Advanced Squarespace plan.
  • You use a computer or the Squarespace iOS app. You can’t buy shipping labels through the Squarespace Android app.

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Which carrier services can I use?

You can use UPS and USPS. Here are the carrier services you can use through this integration.

  • UPS

  • USPS

  • Standard

  • Ground
  • SaverⓇ
  • 3 Day SelectⓇ
  • 2nd Day AirⓇ
  • 2nd Day AirⓇ A.M.
  • Next Day AirⓇ
  • Next day Air SaverⓇ

  • Next day AirⓇ Early

  • Priority Mail

  • Priority Mail Express
  • Ground Advantage

Create your first shipping label

You’ll need to take a few extra steps when creating your first shipping label with UPS or USPS. After you create your first label, follow these steps to create any further shipping labels.

Create a new UPS account

If you don’t have a UPS account, you need to create one:

  1. Open the Orders panel.
  2. Click a pending order, then click Purchase label.
  3. Click Get UPS rates. This opens a window where you can enter your information and accept UPS's terms and agreements.
  4. Click Continue to start creating shipping labels.

Log into an existing UPS account

Note: You can’t purchase labels through the Orders panel using an existing UPS account. To purchase shipping labels directly through the Orders panel, you'll need to create a new UPS account.

If you have an existing UPS account, log in and purchase your UPS shipping labels through a supported fulfillment extension.

To use an existing UPS account:

  1. Open the Orders panel.
  2. Click a pending order, then click Purchase label.
  3. Click Get UPS rates.
  4. Click I already have a UPS account. This will open a pop-up window asking you to connect a fulfillment extension.
  5. Click Connect extension to open the Extensions panel.
  6. Choose a fulfillment service:
  7. Easyship
  8. Shippo
  9. Shipstation

After connecting a fulfillment extension, your order details will automatically sync to your extension provider, and you'll manage your shipping labels through them. Depending on the extension you choose, you may need to pay for an additional service. Visit the extension provider's site for help setting up the fulfillment service.

When creating your first USPS shipping label:

  1. Open the Orders panel.
  2. Click a pending order.
  3. Click Purchase label.
  4. Add your return address under Return address in the window that opens.
  5. Click Save to start creating shipping labels.

Create shipping labels

After completing setup and creating your first label, you can buy and print shipping labels for individual orders. The steps depend on whether you're using a computer or the Squarespace app.

  • Computer

  • iOS Squarespace App

  • Open the Orders panel.

  • Click a pending order.
  • Click Purchase label.
  • (Optional) Click Edit to edit the customer’s shipping address. This change will appear on the shipping label, but not the order summary.
  • Click the Type drop-down menu to select custom packaging, or select UPS or USPS for carrier packaging.
  • If you're shipping hazardous materials, check the Shipment contains hazardous materials box. The Shipping services section will update to only display select services from USPS that can accommodate your shipment.

If you choose custom packaging

  1. Enter the package dimensions and weight, including the weight of the packing materials. Ensure the dimensions meet the USPS minimum size requirements or UPS's size and weight limits.
  2. To save the package details, click Save packaging.
  3. Enter a name for the package so you can easily reference it.
  4. Click Save.

If you choose UPS or USPS packaging

  1. Click the Size drop-down menu and select a carrier packaging option.
  2. Enter the package weight, including the weight of the packing materials. For USPS packaging, you don't need to add the package dimensions.
  3. Available shipping services will display. Compare these options to the one your customer selected at checkout, which displays above the options. Click a service to select it.

Tip: Ensure you remove all existing labels and markings on reused packaging before shipping.

  1. In the Commerce tab, tap a pending order, then tap Purchase label.
  2. Tap Return address, enter your return address, then tap Save.
  3. Tap Back.
  4. Tap Shipping label.
  5. (Optional) Tap Edit to edit the customer’s shipping address. This change will appear on the shipping label, but not the order summary.
  6. Tap the Package type drop-down menu to select custom packaging, or select UPS or USPS for carrier packaging.

If you choose custom packaging

  1. Enter the package dimensions and weight, including the weight of the packing materials.
  2. To save the package details, tap Save packaging.
  3. Enter a name for the package so you can easily reference it.
  4. Tap Save.

If you choose UPS or USPS packaging

  1. Tap the Size dropdown menu and select a carrier packaging option.
  2. Enter the package weight, including the weight of the packing materials. For USPS packaging, you don't need to add the package dimensions.
  3. Available shipping services will display. Compare these options to the one your customer selected at checkout, which displays above the options. Tap a service to select it.

After selecting a custom package or carrier service, pick a label format and complete the purchase.

The steps depend on whether you're using a computer or the Squarespace app:

  • Computer

  • Squarespace App

  • Click the label format dropdown menu. You can print a standard 8.5 x 11” printer label or a 4 x 6” label printer label. You can’t print custom sizes, or change the label size after you buy it.

  • Click Review order. The shipping label cost is based on the distance between you and your customer, and the packaging option you chose.
  • To edit the payment information, click Edit.
  • Click Confirm.

  • To print the label, click Print label. Or click Return to shipping to go back to the shipping label window. To print the label later, open the order, then click the ••• icon.

  • Tap the label format dropdown menu. You can print a standard 8.5 x 11” printer label or a 4 x 6” label printer label. You can’t print custom sizes.

  • Tap Review order. The shipping label cost is based on the distance between you and your customer, and the packaging option you chose.
  • To edit the payment information, tap Edit.
  • Tap Confirm payment.
  • To print the label, tap View label, then tap Print Shipping Label. Or tap Return to order to go back to the shipping label window. To print the label later, open the order, then tap Shipping label.

After you print the shipping label, mark the order as fulfilled. The tracking number will be added automatically to the order fulfilled email.

For help with printer hardware or software issues, contact your device manufacturer.

Tip: If we’re missing the shipping label size you need, click Share your feedback in the shipping label window to let us know.

Edit a saved package

A saved package is a package whose dimensions and weight you’ve saved for future use when printing shipping labels. Saved packages can be useful for merchants who frequently ship the same type of package, like a large envelope or flat mailer.

To edit or a delete a saved package, the steps depend on whether you're using a computer or the Squarespace app:

  • Computer

  • iOS Squarespace App

  • Open the Orders panel and select a pending order.

  • Click Purchase label.
  • In the package and weight section, select your saved package from the Package type drop-down menu.
  • Click Edit or Delete.

  • After editing a saved package, click Save.

  • In the Commerce tab, tap a pending order.

  • Tap Purchase label.
  • In the package and weight section, select your saved package from the Package type drop-down menu.
  • Tap Edit or Delete.
  • After editing a saved package, tap Save.

Edit your return address

To edit your return address, the steps depend on whether you're using a computer or the Squarespace app:

To edit your return address for future labels:

  1. Open the Orders panel and select a pending order.
  2. Click Purchase label.
  3. Click Return address.
  4. Click Edit.
  5. Make the changes.
  6. Click Save.

To edit your return address for future labels:

  1. Open the Orders panel and select a pending order.
  2. Click Purchase label.
  3. Tap Return address.
  4. Tap Edit.
  5. Make the changes.
  6. Tap Save.

View shipping label receipts (Computer only)

To view receipts for the shipping labels you’ve purchased, open the Billing panel, then click Invoices.

Edit shipping labels

You can’t edit a shipping label after you buy it. Instead, cancel the shipping label and create a new one. You’ll receive a refund for the canceled label 15–31 days after you bought it.

You may not see the option to re-print a canceled label immediately after canceling. In most cases it will take a few minutes, but it could take up to several hours for the option to appear.

Cancel shipping labels

To cancel a shipping label, the steps depend on whether you're using a computer or the Squarespace app:

Will I get refunded for a canceled shipping label?

Yes. When you cancel an order, the shipping label connected to the order is canceled automatically. A refund for the label will be issued 15–31 days after the purchase date, depending on the carrier. Refund approval is handled by the carrier, and we can’t speed up the process.

  • USPS labels are refunded automatically if you cancel them within 90 days of purchase. After 90 days, they’re ineligible for a refund. USPS doesn't automatically refund unused labels.
  • UPS labels are refunded automatically if you cancel them, and if they’re still unused 15–31 days after you purchased them.

What happens if I don’t use a shipping label?

It depends on your shipping carrier.

  • USPS: Unused USPS shipping labels expire after 30 days. You can cancel a label, even if it has expired, for a refund up to 90 days after your purchase. After 90 days, the label is ineligible for a refund.
  • UPS: Unused UPS labels are automatically refunded 15–31 days after the purchase date. You can’t speed up the refund process.

Can I print a shipping label for an order marked as fulfilled?

Yes. To print a shipping label after fulfilling an order, open the order and click Print label. Then follow the steps at the beginning of this guide.

Can I print Media Mail or International shipping labels?

No. You can’t buy and print shipping labels for Media Mail or any international USPS services through Squarespace.

Can I bulk-print shipping labels?

No. You can only buy and print one label at a time.

Can I buy and print multiple shipping labels per order?

No. You can only create one shipping label per order. If an order ships in multiple boxes, use a third-party service to print additional labels for the order.

If shipping details change and you need to reprint a shipping label for an order, you can cancel a label and print a new one.

Can I change the return address on labels I haven't printed?

No. You can’t change the return address on labels you've already purchased. Instead, cancel the label and create a new one.

Can I add shipping insurance?

No. It’s not possible to add shipping insurance to shipping labels purchased through Squarespace.

How are shipping rates calculated?

Rates are calculated based on distance, package size and weight, and the service you select.

Who do I contact about a lost package?

For help with lost packages, contact UPS or USPS.

How do I find my UPS account number for a lost, stolen, or damaged package claim?

Your UPS account number is located within an order’s UPS tracking number. Find the tracking number starting with 1Z. The 6 characters following 1Z are your UPS account number.

Can I schedule a pickup through Squarespace?

No. Contact UPS or USPS to schedule a pickup.

Can I purchase shipping labels for US military bases abroad?

No. You can’t buy shipping labels for US military bases abroad through Squarespace.

Why was I charged twice for buying a shipping label?

If you canceled a shipping label for an order and created a new one, you’ll have two charges in your bank statement until the canceled label is refunded. The canceled label will be refunded 15–31 days after you bought it.

Why didn't the cost of my label match what I charged my customer via carrier-calculated shipping?

The cost of your shipping label may be slightly different than the carrier-calculated shipping rates your customers pay.

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Buy and print shipping labels