Canceling your Email Campaigns subscription

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Canceling your Email Campaigns subscription

Last updated May 27, 2025 21:41

Options to deactivate your Email Campaigns subscription.

You can cancel your Email Campaigns subscription at any time. This guide explores the two ways to end your subscription:

  • Option 1 - Cancel your subscription to deactivate Email Campaigns immediately.
  • Option 2 - Disable auto-renew to let your Email Campaigns subscription expire at the end of the billing cycle.

At this time, it's only possible to manage your Email Campaigns subscription from the computer.

Refunds

We don’t offer refunds for Email Campaigns charges regardless of the plan or billing cycle. To learn more about refunds, visit Refund policies.

Option 1 - Cancel your subscription

This option cancels your subscription immediately. You won't receive a refund for the remaining time on your billing cycle, and you won’t be able to send campaigns (including automations) unless you reactivate on a new subscription.

To cancel your Email Campaigns subscription:

  1. Open the Billing panel.
  2. Under Subscriptions, click Email Campaigns.
  3. Click Cancel subscription.
  4. In the next panel, click Cancel Email Campaigns subscription.
  5. Click Confirm.

Option 2 - Turn off auto-renew

This option sets your Email Campaigns subscription to expire at the end of its current billing cycle. You can create and send campaigns (including automations) for the remainder of the cycle.

Note: Your billing cycle may not match your usage period. To learn about how they differ, visit Email Campaigns pricing, billing, and invoices.

To turn off auto-renew:

  1. Open the Billing panel.
  2. Under Subscriptions, click Email Campaigns.
  3. Switch the Renew automatically toggle off.

After cancellation

After your Email Campaigns subscription is canceled or expires, you can't send campaigns (including automations). You can still build mailing lists, compose drafts, and review past campaigns and their analytics in the Email Campaigns dashboard.

Reactivate your subscription

To reactivate your Email Campaigns subscription:

  1. Open the Email Campaigns dashboard.
  2. Click Renew plan.
  3. Follow the steps to choose your plan. If your previous plan is still available, you can renew it, or choose a new plan to match your current needs.

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Canceling your Email Campaigns subscription