Fix site editing issues

Fix site editing issues

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Last updated September 17, 2026 19:37

Troubleshoot issues that prevent you from editing your site.

If you can't edit your site, use these steps to resolve common browser, account, and site setting issues.

Also try: Getting started with your Squarespace website, The Pages Panel, Troubleshooting browser issues, and Common error messages in Squarespace

Check for a service outage

If you can't edit your site, it could be caused by a system-wide issue we're fixing. Follow our Status page and @SquarespaceHelp on X to stay updated about any downtime.

If all our services are running, check your site, account, or browser for issues.

Check your browser

Your browser affects how our editing tools load and function. To avoid browser issues, ensure:

You're using a supported browser.
Your browser is up to date.
Cookies are enabled. Blocking cookies may prevent you from editing your site.
JavaScript is enabled. Blocking JavaScript interferes with our editing tools.

If none of these apply, try these browser troubleshooting steps.

Visit your site in Incognito/Private mode

All the browsers we support offer a Private Browsing or Incognito mode. These modes automatically log you out and often disable browser extensions. You can log in and edit your site in incognito/private mode to fix browser issues.

Disable browser extensions

Browser extensions can interfere with our editing tools. If you're using extensions or add-ons, temporarily disable them, then edit your site again.

Check your mobile device

Most editing functions need a computer. If you're editing your site on a mobile device, try again on a computer.

Check your account

Ensure you’re logged in

Site editing only works when you're logged in. To check, go to your account dashboard.

If the login page appears, or if nothing appears, you're logged out. Log in. If you're having trouble, follow our troubleshooting steps.

Check for multiple sites

If your account has multiple sites, ensure you’re on the site you’d like to edit. To view all sites on your account:

Go to your account dashboard.
Click the site you’d like to edit. If you don’t see the site on your dashboard, the site owner may need to invite you as a contributor.

Check if your site expired

If you can log in but can’t access any of your site content, your site might be expired. You can't edit an expired site until you reactivate it. To check if your site expired:

Visit your site’s URL. If your site is expired and you're not logged in, you’ll see a “Website Expired” message. Click Owner Login to log in and reactivate your site.
Log in. If a Subscribe button displays at the bottom of the window, your site is expired. Click Subscribe to reactivate your site.

Check your site

Review your permissions

If you can view content and the main menu but can’t edit or add site pages, you might not have editing permissions. Depending on your permission level, you can edit existing pages but can't add new pages.

To request more permissions, contact the site owner or an administrator on your site.

Collapse the preview

If you can’t see your Pages menu, collapse your site preview. Click the arrow in the top-left corner of the preview, or press Esc.

Once you collapse the preview, use the Pages panel to add or edit content. Hover over a page and click Edit to add or edit blocks.

Remove custom code

Custom code can interfere with site editing. If you still can't edit your site, custom code might be blocking the editor.

To troubleshoot, disable custom code. This disables injected code while you're logged into your site, but doesn't affect how your site appears to visitors.

If that doesn't resolve the issue, temporarily remove the code altogether:

Find the code. It could be in a code block on a page, Code Injection panel, or the CSS Editor.
Copy and paste the code into a safe place outside of Squarespace, like a plain text editor.
Remove the code and click Save.
Refresh the page.
Edit the page again. If it works, the custom code is likely the issue.

For more on using custom code with Squarespace, visit Adding custom code to your site.

Note:

Custom code might break your site’s appearance or behavior, especially on mobile devices. Our support team can’t help you add custom code to your site or troubleshoot issues that arise from using it. We recommend these resources for more help:

The Squarespace forum

A Squarespace Expert

Contact us for help

If you still can’t edit your site, contact us. Let us know which steps you've tried so we can help you faster.

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Fix site editing issues