I received a suspicious email. Is it from Squarespace?

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I received a suspicious email. Is it from Squarespace?

Last updated October 23, 2026 16:34

Protect your account from phishing attempts.

If you received a suspicious email that looks like it’s from us—or a company claiming to be associated with us—don’t click links, download attachments, or reply to the message. Instead, forward the entire email to reportphishing@squarespace-security.com and include the email header and subject line. This helps us investigate where the email came from and stop it from spreading to other customers.

What you received could be a phishing email. Phishing is when scammers send messages trying to trick you into giving them your personal information. These emails often impersonate trusted brands like Squarespace.

Tip: If your email provider prevents you from forwarding the email, it may have already been reported. In this case, delete the email, and don't click any links or download attachments.

Watch a video

Spot a phishing scam

While scammers often change their tactics, look for these common signs of a phishing or spoof message:

• Requests for your bank account, username, password, social security number, or identity. Never share this information.
• A claim that your account is compromised.
• An unsolicited email with a link to verify your account information.
• Typos in the From email address. It’s common to receive something like customersupport@squareespace.com (typo).
• Suspicious links. If you receive an email from an official Squarespace email address, and you're unsure if a link is legitimate, contact us for more help.
• An email that mimics our design.
• An email with .html attachments.

Tip: Learn more about phishing emails at OnGuard Online.

Scam form block submissions

We never contact customers about account, billing, domains, or any other issues through your website's form block. Be aware of people pretending to be Squarespace contacting you this way.

Even though form-submission@squarespace.info and no-reply@squarespace.info are official Squarespace email addresses, the content you receive from these addresses comes from what visitors enter in your form block.

If we detect a form submission containing suspicious content, a warning appears at the top of the email. Review every submission carefully and avoid clicking suspicious links. Click Report not spam if we flagged a message that wasn't spam.

If you receive a suspicious form submission, and we haven't flagged it as spam, click Report spam to report it. To learn more about preventing form block spam, visit Preventing form and newsletter block spam.

Scam phone calls

We don't call our customers over the phone. Be aware of unsolicited phone calls from people pretending to be from Squarespace requesting private information.

Official Squarespace email addresses

To confirm an email address belongs to us, compare it to the list below of our official email addresses. Keep in mind that it may be possible for scammers to impersonate some of these addresses. If you're unsure, forward the entire email to reportphishing@squarespace-security.com and include the email header and subject line:

These email addresses can't receive inbound email. You can reply to customercare@squarespace.com after contacting us from this Help Center.

Verification emails for country-specific domains (ccTLDs)

If you have a country code top-level domain, the registry or our domain registrar partners might email you to validate your contact information. Always read these messages and follow their instructions to ensure your domain doesn't expire or get suspended.

Purchase confirmation emails from Apple or Google

You may receive purchase confirmation emails from Apple or Google, depending on where you paid for your subscription.

Information we'll never ask you for

Never share this information unless it’s with a known and trustworthy party.

• Your full credit card number
• Your password

Information we might ask for

When you contact us for support, or make a domain change, we might ask for the following information to help us verify your account:

• The last four digits of your credit card
• A copy of a government-issued ID to help with specific account access issues, or to verify your identity if our system flags a domain registration as suspicious. You may receive an automated email requesting this information.
• If you registered, transferred, or made a change to your domain, click here to verify your domain.

If you connect a bank account to Squarespace Payments you may be asked to share this information through a secure portal link:

• Your bank account or routing number
• Your social security number
• Bank statements

More ways to protect your account

• Enable Google reCAPTCHA to make it more difficult for spam bots to contact you through your site's forms.
• To secure your account, change your password and review our account security tips.

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I received a suspicious email. Is it from Squarespace?