Changing your Google Workspace plan

Changing your Google Workspace plan

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Last updated October 13, 2026 19:36

Upgrade your Google Workspace plan to access higher-tier features like Google Vault and advanced endpoint management.

If you’re eligible, you can upgrade your Google Workspace plan at any time. This guide covers changing your Google Workspace plan.

Note: It’s not possible to switch to a different Google Workspace billing cycle or downgrade your Google Workspace plan.

If you are a former Google Domains customer and your Google Workspace account migrated to Squarespace, you can change your plan after your billing subscription renews.

Before you begin

Site owners and contributors with Administrator permissions can make Google Workspace billing plan changes. Learn more in Squarespace permissions explained.
When you upgrade your Google Workspace plan, you’re charged a prorated amount for the upgrade based on the cost of the unused time on the old plan and the full cost of the new plan. You’ll also start a new monthly or annual term, which is one month or one year from the date of the upgrade. Learn more about Google Workspace pricing, billing and invoices.
If you're currently in your free year of Google Workspace, you’ll lose the remaining free time for your Google Workspace plan and pay the full cost of the new plan. The cost of existing users, outside the free account, is prorated. When the free inbox isn't applied, the costs of all users on the new plan are prorated. Learn more about the Free Google Workspace offer.

Eligibility

You’re eligible to upgrade your Google Workspace plan if:

Your Starter plan or Standard plan is on a monthly subscription or an annual subscription that was started after December 1, 2022.
Your Legacy G Suite Basic plan is on a monthly subscription.
SEPA isn’t being used to pay for your Google Workspace subscription.
You haven’t moved your Google Workspace plan to another Squarespace site during your current billing cycle.

You’re not eligible if:

A pending Google Workspace payment hasn’t been processed.
Your annual subscription is in the renewal period. If an error message appears, wait until the subscription has renewed, then try again.
The domain isn't verified.
The Google Workspace plan moved to a different Squarespace site or it moved to a different user during the current billing cycle.
The Google Workspace plan is suspended or past due.
You haven’t accepted the Terms of Service.
You've had an uninterrupted annual subscription since before December 1, 2022.
You’re using SEPA to pay for your Google Workspace subscription.

Upgrading a Starter plan or Standard plan

If you’re on a Starter or Standard plan, you can follow our steps below to upgrade. To upgrade a Plus plan, transfer your Google Workspace account to Google. If you’re on the Legacy G Suite Basic plan, follow the steps in Upgrading a Legacy G Suite Basic billing plan.

To upgrade your plan:

Open the domains dashboard, then click the domain linked to the Google Workspace account you'd like to manage.
Click Email.
Click Manage plan.
Under Plan, click Change beside the name of your current billing plan.
Choose a plan.
Review the plan change details, including any charges.
Confirm the change.

When you upgrade your plan, the change occurs immediately so you can access the new plan's features and limits.

Note: Squarespace is a Google Workspace reseller, which means you can can sign up for Google Workspace through your Squarespace site. Companies like Squarespace that resell Google Workspace accounts are required to follow any changes Google makes to their Google Workspace product. Learn more in Using Google Workspace with Squarespace.

Upgrading a Legacy G Suite Basic billing plan

In October 2020, Google rebranded G Suite as Google Workspace. As of 2023, Google is requiring their resellers to automatically upgrade customers to the Starter plan if they’re on the Legacy G Suite Basic plan. Google moved many features initially included with the Legacy G Suite Basic plan to higher-tier plans.

It’s not possible to manually upgrade a Legacy G Suite Basic plan to the lower tier Starter plan from the Google Workspace panel because this will result in a loss of features. To avoid losing access to these features, you can follow our steps below to upgrade your Legacy G Suite Basic plan to one of the higher tier plans, Standard plan or Plus.

Squarespace is emailing customers affected by this automatic change from Google.

If you’re a Monthly or Annual G Suite Basic subscriber, you’ll receive an email with the subject line “Update to your G Suite subscription”.

To upgrade your Legacy G Suite Basic billing plan:

Open the domains dashboard, then click the domain linked to the Google Workspace account you'd like to manage.
Click Email.
Click Manage plan.
Under Plan, click Change beside the name of your current billing plan.
Choose a plan.
Review the plan change details, including any charges.
Confirm the change.

Features

To check out the details of the Starter plan, Standard plan and Plus plan, visit Using Google Workspace with Squarespace. To view your plan, and compare the features of your Legacy G Suite Basic plan to the features of the other available plans, log into your Google Workspace Admin console.

Tip: Picking a comparable plan will help mitigate feature loss. Review Google’s documentation to learn how to double-check what premium features you’re using in Google Workspace.

Avoid feature loss when upgrading a Legacy G Suite Basic plan

To avoid feature loss when upgrading a Legacy G Suite Basic to a Starter, Standard, or Plus plan, review the following details from your Google Workspace Admin console:

Step 1 - Find out what features you’re at risk of losing

If you're an administrator for your site’s Google Workspace account, you can sign into your Google Workspace console to compare the features of your Legacy G Suite Basic plan to the features of the other available plans you can select as your upgrade. After reviewing all of the plans, select a plan that includes the features you don’t want to lose. For example, if you’re currently using Google Vault on your Legacy G Suite Basic plan, we recommend upgrading to the Plus plan because it includes Google Vault. For help with reviewing the features of each plan, review Google’s documentation.

Note: If you're on an annual plan, it’s not possible to receive a refund for any unfilled seats in your Google Workspace account outside the renewal period. When a new user doesn’t fill an empty seat, it’s removed at the next renewal date. You’ll only be charged for the remaining active users at that time.

Step 2 - Double-check the storage for each user on your Google Workspace account

If any users’ storage exceeds 30 GB after you upgrade, they lose the ability to upload files to Google Drive or Google Photos. They also lose the ability to send and receive messages on Gmail. To learn more, visit Google’s documentation. For steps on how to increase the storage space for a specific user on your current Google Workspace plan, visit Google’s documentation.

Step 3 - Export all your organization's data

Google’s Data Export tool exports all supported data for all of your Google Workspace users to a Google Cloud Storage archive where it can be downloaded directly onto your computer. For steps on how to export your data, visit Google’s documentation

Tip: Review Google’s documentation on risk of data loss.

Step 4 - Upgrade a Legacy G Suite Basic plan to a Standard plan and Plus plan

Follow our steps on how to upgrade your plan to a comparable plan.

Downgrading

It’s not possible to downgrade your Google Workspace plan through Squarespace. However, you can transfer your Google Workspace account to Google, where you can restart your subscription on the plan of your choice. In Squarespace, this process is the same as canceling your Google Workspace account. Once the account is transferred, you’ll need to set up billing through Google directly to continue service. To learn more about billing, review Google’s documentation.

Note: After transferring your Google Workspace to Google, you won't be able to transfer it back to Squarespace.

Who to contact for support

Squarespace Customer Support can help you with these Google Workspace questions:

Anything in the Google Workspace panel in Squarespace
Billing and invoices
Eligibility and general questions before signing up
Signing up
User management

For anything else, contact Google or visit their documentation.

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Changing your Google Workspace plan