Contact Squarespace Customer Support

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Contact Squarespace Customer Support

Last updated October 12, 2026 08:00

Contact us via email, chat, or social media.

If you can't find what you're looking for in our guides, contact us by live chat, email, or some social media platforms. For outage updates, visit our status page, or @SquarespaceHelp on X.

Note: We don’t offer assistance by phone. Learn more about why we don’t offer phone support.

We offer support 24 hours a day, 7 days a week through:

Video on contacting support

Watch this video on how to contact support.

Send an email or start a live chat

To start an email or live chat:

  1. Visit our Contact page.
  2. Click Log In to sign into your Squarespace account or I Don’t Have an Account to continue as a guest.
  3. Click Contact Us to open the Squarespace Assistant chatbot.
  4. Enter your question in the message field. If the bot can’t answer, it’ll connect you to support. You can also type “talk to support” or “human” to request a member of our Support team.
  5. Choose a topic and follow the prompts to send an email or start a live chat during live chat hours.

What can’t we help with?

We don’t provide support for the following:

Browser requirements

The contact form doesn't work in Microsoft Edge. Use a different browser, like Google Chrome, Safari, or Firefox.

Also ensure you're using the latest version of your browser and that JavaScript is enabled.

Support languages

Live chat is available in English, French, German, Spanish, and Portuguese.

Email support is available in all of our account languages:

  • English.
  • French.
  • German.
  • Italian.
  • Japanese.
  • Korean.
  • Portuguese (Brazil).
  • Spanish.
  • Turkish.

Tips for contacting us

To help us answer quickly:

  • Log into your Squarespace account. If you can't log in, try our troubleshooting steps.
  • If you're working with a third party, like a domain or email provider, log into your account with them too.
  • Be specific. The more you tell us about the page, URL, or location you're asking about, the better we understand what you want to achieve.
  • Upload screenshots or files that show the problem. We can't view embedded images, so attach them to your email.
  • Include troubleshooting steps you’ve taken, or guides you’ve reviewed from our Help Center.

Why we ask for ownership verification

For security, we sometimes ask you to verify that you're the site owner or an administrator. This protects your privacy and your information. Learn more about verifying your account ownership.

Contact Acuity Scheduling support

You can contact Acuity support by chat or email. Visit the Acuity Help Center or What is Acuity Scheduling?

The Squarespace Support Assistant

To start a new conversation with our Support Assistant, click the chat icon found in the bottom-right corner of the pages throughout our Help Center.

If the Squarespace Support Assistant can't answer your questions, ask to contact a human instead. While you wait, you can cancel your chat or send your question as an email.

Follow up with Customer Support

Follow up via chat

You can’t follow up through a previous chat. Instead, start a new conversation and include details about your previous chat.

Follow up via email

Search your inbox for messages from “Squarespace Customer Care” to view and reply to previous tickets.

Some Squarespace emails don't accept direct replies. If you have new questions, start a new chat.

Feature request follow-up

We review all feature requests, though we can't send individual updates. To stay up to date on new features, subscribe to Website Product Updates.

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Contact Squarespace Customer Support