Managing a deceased person's website

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Managing a deceased person's website

Last updated May 01, 2026 19:32

Steps to request billing access to a deceased person's site and your options once you have access.

If you’re representing a deceased Squarespace website owner or the executor of their estate, you can request access to their site.

Request access

Fill out this form to request access. We'll review the information, and we may respond with more questions. You’ll receive an email with next steps.

What are my options?

After you receive access, you have a few options.

Keep the site running

To keep the site published, update the website’s billing information to ensure the subscription remains active. The new payment method will be charged on future renewal dates, either monthly or annually, depending on the site’s billing plan. You’ll receive emails if the subscription is interrupted.

Take the site offline

After you receive access, you can cancel the website subscription and any active Squarespace domains or Google Workspace subscriptions connected to the site. The site's content will be removed from public view. You can also disable auto-renew, which will leave the site up until the next renewal date.

What happens if I do nothing?

If the billing credit card attached to the site is still active, the subscription may renew automatically on the next renewal date. If the card has been canceled, or if the website owner disabled auto-renew, the subscription will expire and the site will go offline.

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Managing a deceased person's website