SEPA refund policies

SEPA refund policies
- How to request a refund for a SEPA-purchased subscription.
- Requesting a SEPA refund

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Last updated April 07, 2025 21:03

How to request a refund for a SEPA-purchased subscription.

You can cancel your Squarespace subscription at any time. Before you cancel, review our SEPA refund policies in this guide.

Requesting a SEPA refund

You need to contact your bank directly to request refunds for subscriptions purchased using SEPA. For the first eight weeks after ‌your subscription payment, you can request a refund from your bank with no questions asked.

Note: It’s not possible for Squarespace to issue manual or automatic refunds for SEPA direct debit payments.

Before contacting your bank, cancel the subscriptions you don’t want. If you request a refund from your bank for a subscription that’s still active, we’ll automatically cancel the subscription when your bank issues the refund. For help with a refund for a subscription you’d like to remain active, contact us.

When requesting a refund, your bank may ask for the following information:

Squarespace's SEPA creditor ID: IE48ZZZ362530
Squarespace's SEPA creditor name: SQUARESPACE IRELAND LIMITED

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SEPA refund policies