Verify your identity for Squarespace Payments

Verify your identity for Squarespace Payments

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Last updated September 02, 2026 15:37

What to expect when we ask you to verify your identity, the required documents, and how to request manual verification.

To help keep your business and customers safe, we may ask you to verify your identify through our vendor, Plaid, when signing up for Squarespace Payments.

Why we verify your identity

Identity verification is a standard step required to:

Comply with legal and regulatory requirements.
Confirm your identity to prevent fraudulent activity.
Ensure that payouts go to a verified individual or business representative.

What you’ll need to provide

Squarespace uses Plaid to verify your identity. They may ask you to:

Upload a photo ID, like a driver’s license or passport.
Take a selfie so Plaid can confirm it matches the photo on your ID.
Provide details like your full name, date of birth, address, and government ID number. What details you need varies depending on your region.

Note: Some of this information will be pre-populated by Squarespace using data you’ve previously provided during your Payments onboarding.

We'll fill in some of this information from your Squarespace Payments onboarding.

Plaid uses document verification and biometric technology to confirm your information is accurate. It creates a biometric scan of your face from your selfie and compares it to your photo ID.

Request manual verification instead

If you'd rather not use Plaid, you can ask us to verify your identity manually. To request it, email idv@squarespace.com.

Note: Manual verification takes longer than verifying through Plaid — sometimes up to two weeks.

If identity verification fails

If you run into any issues while verifying your identity:

Make sure your ID is valid and clearly visible.
Use a well-lit environment when taking your selfie.
Follow all on-screen instructions from Plaid carefully.

If the verification fails, Plaid may ask you to try again, or provide more documentation. If you still need help, contact us.

How your data is stored

Plaid stores identity verification data for a short period of time. Your personal information is encrypted and handled with strict security protocols. For more information, please see Squarespace’s Privacy Policy and Plaid’s Privacy Policy.

To request deletion of your identity data, contact us. We’ll work with Plaid to directly delete your data.

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Verify your identity for Squarespace Payments