Connect a bank account to receive Squarespace Payments payouts

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Connect a bank account to receive Squarespace Payments payouts

Last updated October 21, 2026 23:00

To receive payouts for your sales, you must link a supported bank account to your Squarespace Payments account. Depending on where you’re located, you can instantly verify and link your bank account, or manually verify using microdeposits.

To connect or change a bank account you must be the Squarespace Payments Manager. For your security, you also need to complete two-factor authentication to change your connected bank account. Learn more about Squarespace Payments account permissions.

The requirements for the bank account you can link to your Squarespace Payments account varies per region. Select the tab to review the requirements for your region:

  • United States
  • Canada
  • United Kingdom and EU

  • Australia and New Zealand

  • You need to connect a checking account. You can’t connect a savings account.

  • The bank account must be registered under the name listed on your Squarespace Payments account.
  • The bank account needs a positive balance of more than 100 units in your local currency to support refunds and chargebacks.
  • If you're an individual, the bank account must be registered under the account owner's name or DBA listed on the Squarespace Payments account.
  • If you're a sole proprietor or single-member LLC, the bank account must be registered under the legal business name, DBA, or representative name associated with the account.

  • If you are an LLC, corporation, partnership, or non-profit, the bank account must be registered under the company’s legal business name or DBA.

  • You can only connect a chequing account to Squarespace Payments. You can’t connect a savings account.

  • The connected bank account must be a Canadian bank account. You can’t use a U.S. bank accounts through Canadian banks.
  • The bank account must be registered under the name listed on your Squarespace Payments account.
  • The bank account needs a positive balance of more than 100 units in your local currency to support refunds and chargebacks.

  • If you're an individual, the bank account must be registered under the account owner's name or trade name listed on the Squarespace Payments account.

  • You need to connect a current account.

  • Before you link an account, you need to complete BACS (Bankers’ Automated Clearing Services) or SEPA (Single Euro Payments Area) authorization. These forms are presented to you during the sign-up process.
  • The bank account must be registered under the name listed on your Squarespace Payments account.
  • The bank account needs a positive balance of more than 100 units in your local currency to support refunds and chargebacks.

  • If you're an individual, the bank account must be registered under the account owner's name or trade/business name listed on the Squarespace Payments account.

  • You need to connect a transaction/everyday account.

  • Before you link an account, you need to complete BECS (Bulk Electronic Clearing System). This form is presented to you during the connection process.
  • The bank account must be registered under the name listed on your Squarespace Payments account.
  • The bank account needs a positive balance of more than 100 units in your local currency to support refunds and chargebacks.
  • If you're an individual, the bank account must be registered under the account owner's name or trade/business name listed on the Squarespace Payments account.

Connect a bank account to Squarespace Payments

You can connect a bank account to your Squarespace Payments account after your first sale. Your bank account needs to be in the official currency of the country you're in.

To connect a bank account:

  1. Open the Payments Settings panel.
  2. Under Squarespace Payments, click Manage settings.
  3. Under Payout Account, click Connect Bank.
  4. Click Continue and follow the prompts. Depending on your bank, you may be prompted to authenticate your bank account. Your connected bank account must use your country's official currency.
  5. If the bank connection is successful, you'll receive an email from no-reply@squarespace.com with the subject line [your website name]: Payout account connected.

Change your connected bank account

You can change the checking account connected to your Squarespace Payments account at any time. The initial holding period doesn't apply when you change your connected bank account.

To change the checking account connected to your Squarespace Payments account:

  1. Open the Payments Settings panel.
  2. Under Squarespace Payments, click Manage settings.
  3. Under Payout Account, click the pencil icon next to your bank. You'll be prompted to set up or complete two-factor authentication before you can edit your bank details.
  4. Follow the prompts to add a different checking account.

When do I get my first payout?

Your first payout has a holding period; after that, payouts run on a regular schedule.

  • Your first payout has an 8 to 12 day holding period that starts after your bank account links successfully.
  • Payouts go to your bank account Sunday to Thursday, except on bank holidays.
  • The holding period applies only the first time you link a bank account.
  • If you used Stripe before and have a solid processing history on your site, you can connect a bank account at any time, and the holding period might not apply.

To learn what happens to your money between a sale and a payout, visit Squarespace Payments payouts.

Why am I being asked to authenticate my bank account?

When you link your bank account, you might be asked to authenticate it through a service called Plaid. This confirms you own the account and helps prevent fraud. Depending on your bank, you might need to:

  • Enter your account and routing number
  • Log in with your bank login information
  • Upload a bank statement
  • Verify your account using microdeposits (US only)

Connect a bank account that belongs to you or your business. If we can't automatically confirm that you own the account, we might ask for a bank statement.

You might get a text message during verification if your bank uses two-factor or multi-factor authentication, if we need more information to confirm your identity, or if Plaid sends a reminder to verify your microdeposits. These messages are expected, but it's still worth knowing how to spot scams and phishing attempts.

Verify your bank account using microdeposits

If you’re in the US, your bank might require microdeposits to connect and verify your account. A microdeposit is a small amount of money deposited into, and immediately withdrawn from, your bank account. It includes a 3-letter verification code in the deposit description. Microdeposits should appear within 5 minutes after completing the steps to connect your bank account.

Some banks will connect automatically in 1-2 business days without any further action from you. Others prompt you to enter a verification code from the microdeposit.

If prompted, to enter a code:

  1. Locate the microdeposit in your bank statement.
  2. Find the 3-letter verification code in the description. This code expires after 4 hours.
  3. In the Payments panel, click Enter Code to submit the verification code.

If you need help locating a microdeposit verification code, contact your bank.

Connect your bank account manually (US only)

If you’re located in the US, you can manually connect your bank account using your routing and account number. This method uses microdeposits to test and verify the bank connection.

To enter your bank details in the Plaid window:

  1. Scroll down to the bottom of the bank institution search results and click Link with account numbers.
  2. If prompted to log in with your bank login information, click Enter account number instead.
  3. Enter your bank account number, then click Continue.
  4. Enter your full name, then click Continue.
  5. Select the account type, then click Authorize.
  6. Locate the microdeposit in your bank statement and find the verification code in the description.
  7. In the Payments panel, click Enter Code to submit the verification code. If you need help locating a microdeposit verification code, contact your bank.

Cancel your bank connection

If you connected manually or through microdeposits, cancel the verification to stop the connection.

To cancel the verification:

  1. Open the Payments Settings panel.
  2. Under Squarespace Payments, click Manage settings.
  3. Under Payout Account, click Cancel Verification.

Error: Your bank statement information couldn't be verified

If you get this error, the name on your bank statement doesn't match the name on your Squarespace Payments account. This happens most often when the bank account is in a business name and the Payments account is in a personal name, or when the statement lists two account holders and the Payments account lists one.

Re-uploading the same statement won't clear the error. Instead, update the name on your Squarespace Payments account:

  1. Open the Payments Settings panel.
  2. Under Squarespace Payments, click Manage settings.
  3. Click the pencil icon in the Contact information card.
  4. Scroll down to Personal details, then click Edit to edit name under Personal Details. Make sure it matches the information on the bank account you want to connect.

If your business bank account is under a different name than your Payments account, contact us so we can review it manually.

Your checkout stays active while this is unresolved, so you can keep taking orders. Your funds are held until the bank account is verified.

Error: Your bank account couldn't be verified

To resolve this error, verify the following details:

  • The account balance needs to be more than 100 units in your local currency.
  • The bank account type needs to be a checking account. Savings accounts aren’t accepted for any country.
  • The business registration information needs to be registered based on your business type.
  • The spelling of the Payments Manager and Payout account fields need to match exactly, including capitalization and punctuation.
  • The connected bank account must meet these requirements.

What if my bank isn't listed?

Not every bank works with Plaid. If you can't find your bank in the search results:

Payouts go to a bank account only. You can't receive payouts through PayPal or another payment service.

Why are my payouts failing?

Payouts fail and stay in the Currently Processing status until you connect an eligible bank account. Common causes:

  • Your connected bank account closed.
  • Your bank account no longer meets the requirements for your region.
  • Your account is still being verified.

If you've reconnected your bank account and payouts still fail, contact us rather than reconnecting again.

Error: Couldn't connect to your institution

This message comes from Plaid, the service we use to securely connect your bank. It means Plaid couldn't reach your bank, usually because your bank isn’t compatible. To fix the issue:

  1. Wait and try again. If it's a temporary connection issue, it usually resolves within a few hours.
  2. If it keeps happening, your bank may not be compatible with Plaid. Visit Plaid's help center to check. If available in your country, you may be able to verify your bank manually with microdeposits instead.
  3. If Plaid connects successfully but your bank doesn't show as connected in Squarespace Payments, or if you see a different error in your Squarespace account, contact us.

What do I do if I can’t sign in to my bank account?

If you're having trouble logging into your bank account, like issues with their two-factor authentication, contact your bank.

What happens if my bank account closes?

If your connected bank account closes, payouts will fail and remain in the Currently Processing status until you connect an eligible bank account.

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Connect a bank account to receive Squarespace Payments payouts