Troubleshooting Tap to Pay on Android

Troubleshooting Tap to Pay on Android

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Last updated August 07, 2026 13:38

Steps to take to fix issues with Tap to Pay on Android.

If Tap to Pay on Android isn’t working, here are some common issues and error messages you can troubleshoot.

Error message: Payment failed

If a “Payment failed” message appears, the transaction didn't go through. To fix the issue, have the customer tap their phone again or use a different payment method.

Error message: Something went wrong or Reader failed

Most likely, a browser extension, internet connection, or ad blocker is interfering with your Tap to Pay on Android connection. To fix this:

Ensure you meet the requirements to use Tap to Pay on Android.
Ensure Tap to Pay on Android is enabled for the store.
Set your device’s Date & Time settings to automatic.
Double check your internet connection and firewall settings. Squarespace point of sale (POS) needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you need to use a different payment type while you're offline.
Ensure your device has Bluetooth turned on and that Squarespace POS has the necessary permissions to access the device's Bluetooth.
Ensure Developer options is disabled on your Android device.
Turn off Squarespace Payments test mode.
Close and reopen the Squarespace app.
If the issue persists, contact us.

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Troubleshooting Tap to Pay on Android